Registration Sr. Team Leader
Home Credit Indonesia (Recruitment Page for OPERATION team)
- South Jakarta, Indonesia, Plaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 6 years ago
2018-04-12T17:00:00+00:00Job closed.
Job Description
Responsibilities:
PROCESS MANAGEMENT
- Manage the registration process, ensure availability of properly trained staff and productive utilization of their capacity
- Ensure timely processing of all customer applications, activation of the contracts, logging, tracking, escalation and resolution of critical mistakes in cooperation with Sales and Antifraud
- Constantly assess the performance of the process and ensure the process description is up to date and process performend accordingly
- Organize and chair the Weekly error meetings with Sales and Antifraud
PEOPLE MANAGEMENT
- Motivate team to perform and excel
- Train, coach and share experience with subordinates
- Assess team members peformance and address any pefromance or productivity issues through feedback and development sessions
Minimum Qualifications
Requirements:
- University degree, preferred in Informatics, Mathematics or Engineering major (can be substituted by extensive relevant experience)
- Advanced English communication
- Expert MS Excel knowledge
- Microsoft Office (Word, Excel, PowerPoint)
- Experience with SLA set up
- Experience with desiging process flows/maps
- Knowledge of Six Sigma or KAIZEN
- Fluent in English
- Good communication and presentation skills
- Negotiation skills
- Attention to detail
- Strong positive attitude and interpersonal skills
Perks and Benefits
Maternity & Paternity Leave
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Gym Membership
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 1 opening
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About Home Credit Indonesia (Recruitment Page for OPERATION team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.