Sr. IT Helpdesk Officer - JAKARTA
Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)
- South Jakarta, Indonesia, Plaza Oleos, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job Description
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Solves incidents and requests based on inputs from ticketing system and from superior
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Provides on-sites and remote support of users
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Solves Point of Sales issues with high priority to minimize their unavailability to provide sales services to the customers
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Registers requests and incidents from users, from monitoring system and based on own observation, converts them into tickets in ticketing system
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Ensure tickets are created for every request and incidents
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Critical incidents registers also in Group ticketing system
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Assigns task to proper solver, if necessary, involve support from vendor
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Ensures completion of information on ticket when closing them
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Cooperate on IT infrastructure maintenance work activities
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Communcates with users in constructive and non conflicting way, provides solution and advices in non IT language
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Informs superior about serious incidents immeadiately
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Provides all information regarding IT asset to asset team and help them to keep information updated all the time
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Assigns access rights to individual users according to access matrix and if approved departemental heads and with security guidelines
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Performes routine activities ex. regular checks, report, etc and participates on IT Project
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Ensure the compliance with license and other agreements, respect safety standards.
Minimum Qualifications
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Good level of English (verbal and written)
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Minimum 2 years experience in IT Operations
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Practical experience with administration of Windows or Unix operating system
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High level of PC skills – documentation, presentation, calculation, communication, data manipulation, troublrshooting, knowledge bases
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Good communication skills
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Reliable and independent person
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Willing to work in shift
Perks and Benefits
- Life Insurance
- Medical / Health Insurance
- Maternity & Paternity Leave
- Gym Membership
- Performance Bonus
Required Skills
- Computer Networking
- Computer maintenance
- Computer Troubleshooting
- Computer Hardware Troubleshooting
- Computer System Administration
- Database System Administration (DBA)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Plaza Oleos, South Jakarta, Jakarta, Indonesia
- Vacancy
- 100 openings