Customer Service Officer | Customer Experience Quality Officer
Home Credit Indonesia (Recruitment Page for PROJECT, PROCESS & CUSTOMER EXPERIENCE OFFICE team)
- Pasar Minggu, IndonesiaJl. T. B. Simatupang No.51B, Kebagusan, Ps. Minggu, Kota Jakarta Selatan, DKI Jakarta 12520, IndonesiaPasar MingguDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 7 years ago
2017-06-02T17:00:00+00:00Job closed.
Job Description
CX Quality Officer will be actively involved in shaping customer-centric culture through several regular activities related to improving customer service quality.
- Regular quality check of Telesales, Pre-collection, Operation Inbound, CRS Inbound to gather data & information related to customer service quality.
- Provide suggestions for improvements based on the result of the reports that collected from related function and customer
- Executing customer survey (by phone or face to face) based on marketing concept to gather data needed for customer experience activity, including calling to customers, staffs, and Partners.
- Communicate to related function, in order to help improving their process quality for customer base on customer experience recommendation
- Actively involved in improvement, recognition, or other customer experience initiatives.
Minimum Qualifications
- Candidate must possess at least bachelor degree.
- Fresh graduate are welcome to apply.
- Experienced in quality assurance in call center or customer service industry will be an advantage.
- English proficiency, verbal and written.
- Orientation towards results.
- Tend to be detail and accurate.
- Proactive, Discipline, Independent.
- Excellent time management.
Required Skills
- Attention to Detail
- Customer Service
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, Jl. T. B. Simatupang No.8, Kebagusan, Ps. Minggu, Kota Jakarta Selatan, DKI Jakarta 12520, Indonesia
- Vacancy
- 1 opening
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About Home Credit Indonesia (Recruitment Page for PROJECT, PROCESS & CUSTOMER EXPERIENCE OFFICE team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.