IT Business Analyst (Collection)
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2020-05-17T17:00:00+00:00Job closed.
Job Description
- Describe all business processes and needs in Collection, support business process development requested by Collection business
- Design new processes, suggest improvements of current processes
- Consulting with internal customers to identify, comment and document business needs and objectives, current operational procedures and related problems
- Analyze new business requirements and ideas, compare these with current business processes, and system features, identifies gaps between and propose solution for process improvement
- Suggest new processes or process adjustments/redesign which can lead to increase of Collection performance / costs saving / better customer servicing
- Prepare proper, and exact documentation describing business needs and request align with business processes, prepare CBA if need
- Assists to Collection business and management in development and overall change management process in Collection department
- Responsible for keeping updated all business processes in Collection department
- Inserts and keep updated all tasks and ideas in ticketing tool
- Report, and update tasks and ideas related to process adjustment or development in ticketing tool
- Communicate about the progress of tasks to relevant parties (requestors, reported person, business users, project managers, etc.)
- Is owner of prioritization process for all process adjustments and developments
- Supports all Ad Hoc strategy activities in Collection
- Prepare proper documentation and other supporting documents for every ad-hoc activity (e.g. Mass SMS, Piloting of changes, etc.)
- Participate in software deployments to production environment, post deployment support , helps to detect, and analyze production bugs and issues
- Support implementing and testing processes
- Participate in software testing process, cooperate with other teams involved in software lifecycle process (Collection business, IT, application support team, testing team, development team, etc.)
Minimum Qualifications
- Bachelor or university degree, preferably from IT, Business Management study
- 2+ years experience in business process analysis / design
- Excellent analytical mind
- Experience with business process analysis/changes
- Fluent English (written, spoken)
- Strong interpersonal skills
- High initiative
- Reliable
- Independent person
Perks and Benefits
Employee Discounts
Gym Membership
Performance Bonus
Medical / Health Insurance
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
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About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.