Critical Customer Care Officer

Home Credit Indonesia

  • South Jakarta, Indonesia
    9th, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Recruiter was hiring 11 hours ago

Job Description

  1. Prepare log, categorize and follow up resolution of customer complaints to resolve it properly align with prevailing procedure.
  2. Prepare materials for complaints committee to ensure all the material is appropriate and accurate.
  3. Prepare internal and external reporting on complaints to ensure all the information is accurate and prepared in timely manner.
  4. Handling complaints

Minimum Qualifications

  1. Strong problem solving skill
  2. Excellent communication skills (by phone call, email, and face to face)
  3. Pleasant personality with positive attitude and self motivated
  4. Willing to work in shift, weekend and public holiday
  5. English communication (Advanced)
  6. MS Excel knowledge (Advanced)
  7. MS Powerpoint knowledge (Advanced)
  8. Experience in process quality control and measurements
  9. Experience with managing documents
  10. Experience with setting Service levels, KPIs and thresholds
  11. Experience from Operations

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Office Address
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Hi-Tech Financial Services
1 opening

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About Home Credit Indonesia

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.
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