Critical Customer Care Officer
Home Credit Indonesia
- South Jakarta, Indonesia9th, Plaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Prepare log, categorize and follow up resolution of customer complaints to resolve it properly align with prevailing procedure.
- Prepare materials for complaints committee to ensure all the material is appropriate and accurate.
- Prepare internal and external reporting on complaints to ensure all the information is accurate and prepared in timely manner.
- Handling complaints
Minimum Qualifications
- Strong problem solving skill
- Excellent communication skills (by phone call, email, and face to face)
- Pleasant personality with positive attitude and self motivated
- Willing to work in shift, weekend and public holiday
- English communication (Advanced)
- MS Excel knowledge (Advanced)
- MS Powerpoint knowledge (Advanced)
- Experience in process quality control and measurements
- Experience with managing documents
- Experience with setting Service levels, KPIs and thresholds
- Experience from Operations
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.