Collection Genesys Analyst
Home Credit Indonesia (Recruitment Page for RISK team)
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
Job Description
- Design the report based on business needs (structure, charts) by conduct searching, prepare, transform, calculate and extract the data from data warehouse and dialer source tables (SQL).
- Provide process automatization (SQL jobs, procedures, ODBC to excel) to support and improve current business process.
- Maintain and generate the regular reports (daily, weekly, monthly) and make sure the analysts check regularly the data to understand the trends, highlight the issues, propose next steps, and explain the reported figures to management.
- Propose and prepare ad hoc analysis to understand the collection issues and to be able to fix them.
- Monitor and analyze Genesys <dialing system> behavior
- Actively involve with related unit with dependency in Genesys such as Dialer Specialist, IT team, Desk & Reporting Team
- Improve Genesys behavior towards business needs
- Deliver full support for any assigned pilot/project
- Conduct daily monitoring for any running pilot/project
- Actively discuss with IT to support quick resolution and understand the root cause
Minimum Qualifications
- Minumum University degree – preferably major from statistics, economy, IT.
- Excellent SQL knowledge.
- Advanced excel skills – lookup functions, pivot tables, validations, macros.
- Experience with MIS or analysis.
- Well versed in English both written and spoken.
- Has good analytical thinking.
- Well structured and organized
Perks and Benefits
- Gym Membership
- Performance Bonus
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Python
- PostgreSQL
- SQL
- MySQL
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 1 opening
About Home Credit Indonesia (Recruitment Page for RISK team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.