Card Dispute Specialist

Home Credit Indonesia (Recruitment Page for OPERATION team)

  • South Jakarta, Indonesia
    Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Posted a month ago and deadline of application is on 14 Oct
Recruiter was hiring 2 days ago

Job Description

  • Responsible for ensuring all dispute resolution activities in the card dispute of credit card transactions Visa in cooperation with Home Credit in accordance with standard operation procedure Home Credit and Visa to minimize operational risk or loss
  • To do Analyze, investigate and decided to use the correct dispute code for credit card complaints
  • Conducting retrieval, chargeback, arbitration and compliance processes in accordance with the SOP
  • Perform case logging activities and create proofing in accordance with SLA and organize and case filling documents for administrative order and documentation
  • Responsibility to validate Quarterly Report to Visa regarding performance Credit Card HCI and maintain SLA of delivery time to distribute that report to Visa

Minimum Qualifications

  • Strong analytical and planning skills;
  • Any educational background
  • 3 years working as dispute supervisor is preferable
  • Having the knowledge of settlement and dispute
  • Having the knowledge of Internet Access, CABUS BSL, CMS, AM, CARDWORK, and VISA ONLINE

Perks and Benefits

  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Gym Membership Gym Membership
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Associate / Supervisor
Job category
Accounting and Finance
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
HiTech Financial Service
1 opening

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About Home Credit Indonesia (Recruitment Page for OPERATION team)

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.