Field Collection Assistant Manager- BATAM
- Batam City, IndonesiaBatam, Batam City, Riau Islands, Indonesia, Batam City, Riau Islands, IndonesiaBatam CityRiau IslandsIndonesia
- Full time
- Supervise daily operations for all Field CRS team to monitor every activity is running properly.
- Monitor and review team's performance to ensure field crs team meet their targeted result.
- Distribute expected target to Team Leader and ensure field CRS Agent received the target.
- Request new field crs agent according to portofolio growth.
- Monitor field CRS Team to Ensure all the process in field team is comply with guidelines and SOP.
- Coordinate with training team to ensure every team member will receive training based on feedback from quality.
- Control the process to ensure Collection Incentives are fair, and prepared and submitted on time.
- Resolve timely customer escalations.
- Cooperated with HR Team to ensure proper montioring and fulfilment of TML.
- Minimum Qualifications
- Candidate must possess at least a Diploma, Bachelor's Degree, Master's Degree / Post Graduate Degree, any field.
- Required skill(s): collection and recovery, Remedial Account Management.
- Required language(s): English
- At least 7 year(s) of working experience in the related field is required for this position.
- Preferably Manager / Assistant Managers specializing in Banking/Financial Services or equivalent.
- Full-Time position(s) available.
- Job level
- Mid-Senior Level / Manager
- Job category
- Accounting and Finance
- Educational requirement
- Bachelor's degree graduate
- Office Address
- Batam, Batam City, Riau Islands, Indonesia
- Hi-Tech Financial Services
- 1 opening
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