Junior Quality Assurance Specialist
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2020-01-04T10:45:15.923000+00:00Job closed.
Job Description
- Monitoring incoming high priority case that received from all fraud channels to ensure they are investigated by AF Investigators and done within SLA.
- Check all sample cases that investigated by AF Investigator and ensure every sample cases are investigated properly based on AF policy and procedure. Prepare quality check report and give recommendation about the sample case to direct superior to be used as based on investigator's bonus data.
- Conduct quality checking by sampling case to other related department or unit due to anticipate fraud (Operation, Sales support, Security)
- Tracking the investigation process, analyze and interact with investigator to ensure the investigators are understand the purpose of investigation.
- Monitoring, reviewing and updating Matrix or script of Fingerprint, Welcome Call, Suspicious Document, Hotline Fraud, Complaint, GSPN – AF Tools to ensure all process related with AF is running effectively.
- Review traininig strategy of Risk and regularly up date and review training material recommendation about AF to sales training so that every SA will have proper knowledge about AF.
- Liaise with QA from other related department to order to improve anti-fraud strategy
- Review and update procedures and assist in the development and implementation of procedures as required.
Minimum Qualifications
- Bachelor Degree from reputable University
- At least 1 year experience as a Quality Assurance review for solution design and process improvement
- English is must
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
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About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.