WFM Analyst

Home Credit Indonesia

  • South Jakarta, Indonesia
    Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Posted a month ago and deadline of application is on 5 Feb
Recruiter was hiring 6 minutes ago

Job Description

  • Responsible for developing and managing reports related to CRM contact center and scheduling
  • Work on forecast modules to ensure effective call performance, telesales agent adherence/ compliance and headcount expenses
  • Provide cost benefit/effectivity analysis of team initiatives
  • Work on team's adhoc analystics assignment and improvement projects

Minimum Qualifications

  • Bachelor's degree
  • Minimun has 1 year experienced as analyst
  • Has experienced as Contact Center Analyst will be beneficial
  • Expertise in utilizing SQL for generating report
  • Excellent business english communication
  • Able to operate MS Office in business level
  • Familiar with working on DWH / company database

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Hi-Tech Financial Services
1 opening

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About Home Credit Indonesia

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and our planning to have in the region of 14,000+ colleagues by the end of 2018. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.