​​​​​​Job Description :

• Execute quality checks and process controls on regular basis and provide regular and ad-hoc reporting on Quality Assurance activities and audit results to give to direct superior as a source of information for future improvement.
• Provide clear and timely feedback to the operator and address all identified issues with relevant supervisor to ensure every operator know how to improve their performance
• Cooperate with Trainers to design re-fresher trainings or address gaps in process knowledge or lack of soft skills or system tools knowledge to improve the process in quality

Job Qualification :

• University degree (preferred in Business, Communication)
• 1+ years experience working for retail banking, consumer finance, insurance company, call center provider or shared services company
• Basic English communication
• Microsoft Office (Word, Excel, PowerPoint)
• Process oriented
• Analytical and structured thinking
• Fast learner
• Good communication skills
• Attention to detail
• Positive attitude and interpersonal skills
• Coaching skills
• Team player as well as able to work independently