Collection Genesys Lead

Home Credit Indonesia (Recruitment Page for RISK team)

  • South Jakarta, Indonesia
    , Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Recruiter was hiring 12 hours ago

Job Description

1. Implement and execution of dialing strategies

  • Implement and execute strategy decisions in cooperation with Collection management
  • Manage the pilots of dialing strategies
  • Explore and manage third party service providers for pilots
  • Manage the team of dialer specialists
  • Maintain and manage efficiency in Dialer Specialists performance
  • Define and maintain the escalation procedures and incident reporting of dialer

2. Analyze and maintaining regular reporting base of dialer

  • Online monitoring of running dialing campaigns
  • Daily and long term monitoring of dialer performance and efficiency

3. Manage sufficient infrastructure support with responsible department

  • Planning of licences need, ports and providers coverage, capacity of infrastructure
  • Manage support SLA with IT

4. Support operational activities in dialer management

  • Pilots management and ad-hoc process adjustments based on business needs
  • Owns the dialer support coverage
  • Blacklisting process and evaluation

Minimum Qualifications

  • Bachelor or Master degree without any specific major
  • 2+ years experience in business process analysis/design
  • Have experience from Call Center
  • Excellent analytical mind & experience
  • Have experience from telecommunication industry
  • Fluent in English (written/spoken)
  • High initiative, reliable, and independent person
  • Have experience dealing with vendors/providers

Perks and Benefits

  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Gym Membership Gym Membership
  • Performance Bonus Performance Bonus

Required Skills

  • MySQL

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Industry
HiTech Financial Services
Vacancy
1 opening
Website
http://career.homecredit.co.id

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About Home Credit Indonesia (Recruitment Page for RISK team)

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.
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