Operations Trainer

Home Credit Indonesia (Recruitment Page for OPERATION team)

  • South Jakarta, Indonesia
    9, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted and deadline of application is on 9 May
Recruiter was hiring 15 hours ago

Job Description

Responsibilities:

  • Development of training programs and training plans for whole operation department covering process, product, soft skills and system tools knowledge
  • Creation of tailored and understandable training materials including training assessment
  • Cooperation with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings
  • Work collaboratively within various roles within Operation Support to ensure the relevance and quality of content and support new processes, products and other changes implementation
  • Ensure all relevant training is delivered in an innovative, enthusiastic and timely manner by training the trainers and staff whether in-class, via e-learning platform, on the floor as well occasionally in the field
  • E-learning content management, system maintenance, administration and reporting
  • Manage training calendars and administer courses attendance and assessment
  • Maintain sufficient resources for effective training delivery
  • Ensure the timely and effective implementation of training programs within budgetary requirements
  • Ability in people development related specifically to recruitment, coaching and mentoring
  • Having soft skill trainer background will be an advantage

Minimum Qualifications

Requirements:

  • University degree, preferred in Psychology, Social Science & Communication (can be substituted by extensive relevant experience)
  • Fluent in English communication (is a must)
  • Proven experience in training and development areas for retail banking, consumer finance, insurance company, call center provider or shared services company (min 2 years)
  • Knowledge of training packages, IQF (Indonesian Qualifications Framework) & Industry requirements
  • Effective communication both oral and written in English and Bahasa
  • Excellent interpersonal skills
  • Ability to work both autonomously and within a team, using motivation and initiative
  • Adequate administrative skills for all training requirements using software
  • Extensive organizational and time management skills and a capacity meet demands and timelines
  • Basic Management information reporting and analytical ability
  • Genuine, enthusiastic and innovative approach to students
  • Ability to identify process inefficiencies and suggest changes
  • Advanced analytical capability
  • Active in professional communities

Perks and Benefits

  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Gym Membership Gym Membership

Jobs Summary

Job level
Associate / Supervisor
Job category
Education and Training
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
9, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Industry
HiTech Financial Service
Vacancy
2 openings
Website
https://www.homecredit.co.id/Careers/Meet-Our-People

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About Home Credit Indonesia (Recruitment Page for OPERATION team)

PT Home Credit Indonesia is a multi-purpose financing company that provides financing for customers – both offline and online. We also offer multi-purpose financing to our existing customers to give them confidence to move forward with their financial goals. We aspire to transform the way the world shops by making the things that matter in life affordable for our customers. Home Credit Indonesia was established in 2012. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have nearly 2,500 employees and our planning to have in the region of 6,000 colleagues by the end of 2018. This special recruitment page is intended for self driven candidates who would like to join with the Customer Focus Team and would love to build a career with Home Credit Indonesia, as one of the largest international financing company. So, if you like to seek feedback for service improvement, love to collaborating & partnering and driven by fairness and integrity to success; we have plenty of positions for Excellent Operation team. APPLY NOW!
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