Responsibility :

Process document

• Design new process and create process document (SOP, WI, Guideline, Workflow)
• Perform regular update all process document related with changes of process
• Updates the operations process document list with new and changed process and keeps the list up to date
• Monitor all process document progress and coordinate with PIC and all document reviewer
• Cooperate with Trainers to perform socialization of all process document
• Process ad-hoc requests from Supervisor
• Constantly learn new processes and improve performance on existing processes
• Adhere to the Code of Conduct

Process improvement

• Works with data and reports to assess whether process is working as expected and identifies issues and cooperates with others to resolve them
• Perform collaborative regular process review based on stated yearly schedule
• Execute improvement item to be taken based on performance data and review result.
• Cooperates with other functions - Risk, IT, Sales, QM, Legal and others as required to identify any issues in current processes and proposes how to fix them
• Cooperate with Trainers, QA, Analyst to address gaps in process knowledge or lack of soft skills or system tools knowledge of process owner to perform the process with desired quality
• Works with data and reports to assess whether process is working as expected and identifies issues and cooperates with others to resolve them
• Process ad-hoc requests from Supervisor
• Constantly learn new processes and improve performance on existing processes
• Adhere to the Code of Conduct

Requirements:

• University degree, preferred in Informatics, Mathematics or Engineering major (can be substituted by extensive relevant experience)
• Fluent in English language (Is a must)
• Business process management industry standards knowledge
• Experience with designing, documenting and implementing processes
• Detailed knowledge and understanding of data collection methodologies, analysis, principles and techniques
• Excellent knowledge of Microsoft Excel, Visio and Word
• Proven ability to provide suggestion and recommendation to senior management over the trends, finding, set of data and formulating the improvement plan
• Analytical, problem solving and investigative skills
• Strong communication and interpersonal skills to comunicate with management and other business units
• Ability to translate technical terms into ‘plain English’ understandable by common user
• Ability to work independently, self- motivation and reliability
• Adaptable to changes and proactive
• Consistency, accuracy and attention to detail
• Focus on results and ability to deliver
• Experience from Finance industry