Card Authorization Specialist
Home Credit Indonesia (Recruitment Page for OPERATION team)
- South Jakarta, Indonesia, Plaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Review, analyze and resolve daily credit card transaction case based on the risk level according to fraud system parameter
- Conduct outbound and inbound call to customer in order to confirm a genuine/not genuine transaction based on alert in Credit Card Fraud Detection system
- Coordinate with call center and critical customer care in order to resolve complaint/inquiries related with credit card transactions
- Block cards due to confirmed suspicious transactions and send requests for card replacements
- Process special card authorization request from customer via phone or email
- Override authorization parameters / 3D secure
- Assist customer in the initial process of dispute request to acquirer
Minimum Qualifications
- University degree (can be substituted by extensive relevant work experience)
- 2 years experience in Credit Card Call Center or Credit Card Early Detection Unit (EDU) or Credit Card Risk Management Unit (RMU) or department who specialized in Credit Card Fraud Investigation
- Willing to work on night shift
- MS Excel knowledge (advanced)
- MS Powerpoint knowledge (Basic)
- MS Word knowledge (Basic)
- Effective communication skills – written and verbal
Perks and Benefits
- Gym Membership
- Medical / Health Insurance
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 1 opening
About Home Credit Indonesia (Recruitment Page for OPERATION team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.