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Home Credit Indonesia  (Recruitment Page for CUSTOMER RELATIONSHIP MANAGEMENT/CRM team)
Home Credit Indonesia  (Recruitment Page for CUSTOMER RELATIONSHIP MANAGEMENT/CRM team)

CRM Trainer - Jakarta  

Home Credit Indonesia (Recruitment Page for CUSTOMER RELATIONSHIP MANAGEMENT/CRM team)

 
  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 2 years ago

2022-01-30T17:00:00+00:00
Job closed.

Job Description

  • Ensure new hire have all the skills needed to sell, including product and process knowledge, sales skills, and or any information related to selling by conducting an in class and on the job training
  • Conduct a regular training/briefing related product and process knowledge, sales skills, and/or any information based on description of process and/or product given on timely manner
  • Monitor and improve sales performance of new joiner and experienced operators through improvement activities and/or any training activities
  • Monitor and evaluate the effectiveness of all training activities and do a follow up action to improve the product and process knowledge
  • Provide reports regarding improvement activities
  • Coordinate with content team to provide a best practice sharing or any improvement ideas of the current process in order to improve the effectiveness and the efficiency
  • Coordinate with content team in managing a positive culture and support the improvement of engagement in CRM Operation to increase the motivation of Telesales and support team, also reduce the attrition
  • Operate and maintain e-learning platform in terms of daily neccesities

Minimum Qualifications

  • Minimal 2 years in training area and exposure in Telesales and Marketing
  • Strong communication both in English and Bahasa (written and spoken)
  • Excellent presentation skills with the ability to develop creative instructional material that can be easily understood
  • Proficient in MS Office skills,
  • High attention to detail and accuracy
  • Creative and analytical thinker
  • Proactive, fast learner, and able to work in a team
  • Excited in target oriented environment with tight deadline and minimum supervision

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Medical / Health InsuranceMedical / Health Insurance
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Organizing and Planning
  • CRM Software
  • Customer Service
  • Communication Skills
  • Teaching

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Sales and Marketing
Educational Requirement
Completed associate's degree
Recruiter response to application
Sometimes
Office Address
South Jakarta, DKI Jakarta, Indonesia
Vacancy
1 opening
Website
http://career.homecredit.co.id

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About Home Credit Indonesia (Recruitment Page for CUSTOMER RELATIONSHIP MANAGEMENT/CRM team)

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.

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