IT VoIP Specialist

Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)

  • South Jakarta, Indonesia
    12, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Posted 7 months ago and deadline of application is on 15 Jan
Recruiter was hiring a day ago

Job Description

  • Administers and optimizes company Voice infrastructure to achieve high performance, reliability, availability and security.
  • Performs technical evaluations, analysis, and troubleshooting for Voice infrastructure – data and voice networks, IP PBX, fixed, fax, Audiocode voice gateway, Acme Packet voice gateway, E1 and SIP trunks, audio and video conferencing.
  • Performs daily system and key processes monitoring, reviewing logs, and verifying completion of scheduled jobs.
  • Reports any deviation/problem/outage to senior and other units, provides regular reporting.
  • Minimizes activities with a negative impact on operation; maintenance windows are always discussed with the affected departments.
  • Perform implementation of the new systems, upgrades, maintenance fixes and patches in order to ensure efficient operations.
  • Maintains operation documentation of architecture and settings.
  • Prepares written materials (e.g. procedures, reports, guidelines, etc.) for the purpose of documenting activities and providing guidelines and help for the users.
  • Responds to inquiries from various sources (e.g. staff, administrators, vendors and service providers, etc.) to provide technical assistance and support.
  • Solves user request and complaints, is part of Helpdesk processes, provides on-call support.
  • Cooperates with Group Architects, Group Security, Group Network department and other IT teams located in Czech Republic and other countries.
  • Cooperates on business continuity and disaster recovery planning.

Minimum Qualifications

  • Very good level of English, able to communicate on daily basis with foreigners.
  • At least three years’ experience in networking (TCP/IP, routing, QoS, VPN, rules) and voice communication (Audiocode Voip gateway, Acme Packet voice gateway, Asterisk/Elastix, PBX management, call center).
  • Experienced in complex technical project implementation, managing various suppliers and partners.
  • Knowledge of principles of IT systems, systems architecture, high level of PC skills.
  • High initiative, reliable and independent person, high attention to detail.

Perks and Benefits

  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Gym Membership Gym Membership
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
12, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
HiTech Financial Services
1 opening

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About Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.