HKT Teleservices
HKT Teleservices

Bilingual Speaking Agent (Korean)  

HKT Teleservices

 
  • Pasig, Philippines
    Meralco Avenue, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 6 years ago

2018-06-03T16:00:00+00:00
Job closed.

Job Description

  • Answers calls as well as assist customers who have specific inquiries and also to handle and resolve customer complaints;
  • Build customer’s interest in the services and products offered by the company;
  • Provide personalized customer service of the highest level;
  • Answers call in native language and/or English based on the needs of the account;
  • Willing to accept that functions and responsibilities that may be modified based on the needs of the Account (i.e. Work during holiday season, shifting schedule/s and the like, handle any contact channel such as chat, email and Social Media
  • Other tasks / functions that may be assigned by the Company as per business requirement. These may change from time to time to reflect the changing requirement of your position and our business.

Minimum Qualifications

  • Experience in a fast-paced, customer-focused environment.
  • Possesses above-average communication skills.
  • Can read and write in Korean and English.
  • Ability to establish phone conversation and rapport with customers.
  • Must be assertive, persuasive, and has the passion to influence other people and should be high-spirited.
  • Strong knowledge of MS Office applications;
  • Willing to work on shifting schedules;

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
10, Meralco Avenue , Pasig, Metro Manila, Philippines
Industry
Customer Service
Vacancy
10 openings
Website
http://www.hktteleservices.com/aboutus/

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About HKT Teleservices

HKT Teleservices is a world-class global contact centers and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by state-of-the-art technologies, world-class management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.

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