Technical | Customer Support Representative


  • Quezon City, Philippines
  • 20,000.00 - 25,000.00 PHP / month
  • Full time
Posted 5 months ago and deadline of application is on 22 Aug
Recruiter was just hiring a month ago

Job Description

  • Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
  • Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
  • Evaluate and analyze account information and recommend tailored solutions to customers.
  • Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services

Minimum Qualifications

  • Completed at least 2years in College of any course
  • Atleast 6 months customer service related work experience or Sales (for Level 1)
  • Atleast 1 year Tech Support related work experience (for Level 2)
  • Proficient in MS Office and internet browsing
  • Basic knowledge of audio equipment and networking products
  • Willing to work in shifting schedule(s) and holidays.
  • Excellent English communication skills.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Performance Bonus Performance Bonus

Required Skills

  • Technical Writing
  • Customer Service
  • Technical Skills
  • Technical Support

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Completed associate's degree
Office Address
86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Road Libis, Quezon City, Metro Manila, Philippines
Business Process Outsourcing
30 openings

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HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.
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