Customer Service Representative | Wave 01


10 openings
Preferred Educational Attainment
Completed associate's degree
4 months ago
Application deadline
in 8 months
Recruiter responds
0% of the time
Recruiter last seen
2 months ago
Business Process Outsourcing
Employment Type
Full time
Office Address
86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Road Libis, Quezon City, Metro Manila, Philippines
Required Skills
Customer Service
Communication Skills
Minimum Qualifications:
Completed associate's degree
  • Strong analytical and planning skills
  • Good communication and presentation skills
  • At least 6 months call center experience
  • Excellent problem-solving skills;
  • Passion to provide excellent customer service
  • Sales background is plus but not required
  • Can start ASAP
  • Amenable to work in C5 Libis Quezon City
Job Description
  • Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
  • Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
  • Evaluate and analyze account information and recommend tailored solutions to customers.
  • Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services.
Perks and Benefits
Time Off
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Life Insurance
  • Medical / Health Insurance
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.

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