Customer Service Representative | Wave 01
- 10 openings
- Preferred Educational Attainment
- Completed associate's degree
- 4 months ago
- Application deadline
- in 8 months
- Recruiter responds
- 0% of the time
- Recruiter last seen
- 2 months ago
- Business Process Outsourcing
- Employment Type
- Full time
- Office Address
- 86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Road Libis, Quezon City, Metro Manila, Philippines
- Strong analytical and planning skills
- Good communication and presentation skills
- At least 6 months call center experience
- Excellent problem-solving skills;
- Passion to provide excellent customer service
- Sales background is plus but not required
- Can start ASAP
- Amenable to work in C5 Libis Quezon City
- Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
- Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
- Evaluate and analyze account information and recommend tailored solutions to customers.
- Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services.
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Life Insurance
- Medical / Health Insurance
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.