Technical Support Associate (Tier 1 & Tier 2)
- 30 openings
- Preferred Educational Attainment
- Completed associate's degree
- 2 months ago
- Application deadline
- in a month
- Recruiter responds
- 31% of the time
- Recruiter last seen
- 4 days ago
- Business Process Outsourcing
- Employment Type
- Full time
- 20,000.00 - 25,000.00 PHP per month
- Office Address
- 86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Road Libis, Quezon City, Philippines
- Completed at least 2 years in College, any course.
- At least 6 months customer service or Sales (for Level 1) related work experience
- At least 1 year Tech Support related work experience (for Level 2)
- Proficient in MS Office and internet browsing
- Basic knowledge of audio equipment and networking products
- Willing to work in shifting schedule(s) and holidays.
- Excellent English communication skills
- Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
- Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
- Evaluate and analyze account information and recommend tailored solutions to customers.
- Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Performance Bonus
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.