HINDUJA GLOBAL SOLUTIONS
HINDUJA GLOBAL SOLUTIONS

Technical Support Representative  

HINDUJA GLOBAL SOLUTIONS

  • Quezon City, Philippines
    86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Road Libis, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ₱23,000.00 - ₱25,000.00 / month
    PHP
    23000
    25000
    23000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2016-12-05T16:00:00+00:00
Job closed.

Job Description

POSITION RESPONSIBILITIES

  • Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
  • Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
  • Evaluate and analyze account information and recommend tailored solutions to customers.
  • Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services

Minimum Qualifications

EXPERIENCE & QUALIFICATIONS

  • Completed at least 2years in College of any course
  • Atleast 6 months customer service related work experience or Sales (for Level 1)
  • Atleast 1 year Tech Support related work experience (for Level 2)
  • Proficient in MS Office and internet browsing
  • Basic knowledge of audio equipment and networking products
  • Willing to work in shifting schedule(s) and holidays.
  • Excellent English communication skills

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Medical / Health InsuranceMedical / Health Insurance
  • Life InsuranceLife Insurance
  • Performance BonusPerformance Bonus
  • Recruitment / Signing BonusRecruitment / Signing Bonus

Required Skills

  • Technical Writing
  • Technical Skills
  • Technical Support

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Sometimes
Office Address
86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Road Libis, Quezon City, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
30 openings

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About HINDUJA GLOBAL SOLUTIONS

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.

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