Customer Service Representative (CSR) | Bilingual (Cantonese/Mandarin)
HINDUJA GLOBAL SOLUTIONS
- Quezon City, Philippines86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Libis, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
POSITION RESPONSIBILITIES
• Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
• Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
• Evaluate and analyze account information and recommend tailored solutions to customers.
• Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services.
Minimum Qualifications
EXPERIENCE & QUALIFICATIONS:
- Completed at least 2years in college
- Should be fluent in verbal and written English/Mandarin and Cantonese
- Strong English communication skills both spoken & written (w/ at least neutral accent)
- (Preferably) Basic accounting skills
- (Preferably) Be able to adapt to different Asian accents and familiar with address formats in APAC
- Basic knowledge in business correspondence/email
- Willing to work on shifting schedule
- Amenable to work in Libis, Quezon City
Perks and Benefits
- Medical / Health Insurance
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Office Address
- 86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Libis, Quezon City, Metro Manila, Philippines
- Industry
- Business Process Outsourcing
- Vacancy
- 1 opening