Customer Service Representative (CSR) | Bilingual (Cantonese/Mandarin)

HINDUJA GLOBAL SOLUTIONS


Vacancy
1 opening
Preferred Educational Attainment
Completed associate's degree
Posted
3 months ago
Application deadline
in 11 days
Recruiter last seen
2 months ago
Industry
Business Process Outsourcing
Employment Type
Full time
Office Address
86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Libis, Quezon City, Metro Manila, Philippines
Minimum Qualifications:
Completed associate's degree

EXPERIENCE & QUALIFICATIONS:
- Completed at least 2years in college
- Should be fluent in verbal and written English/Mandarin and Cantonese
- Strong English communication skills both spoken & written (w/ at least neutral accent)
- (Preferably) Basic accounting skills
- (Preferably) Be able to adapt to different Asian accents and familiar with address formats in APAC
- Basic knowledge in business correspondence/email
- Willing to work on shifting schedule
- Amenable to work in Libis, Quezon City

Job Description

POSITION RESPONSIBILITIES
• Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
• Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
• Evaluate and analyze account information and recommend tailored solutions to customers.
• Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services.

Perks and Benefits
Benefits
  • Medical / Health Insurance
About HINDUJA GLOBAL SOLUTIONS
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.