HINDUJA GLOBAL SOLUTIONS
HINDUJA GLOBAL SOLUTIONS

Customer Service Representative (CSR) | Bilingual (Cantonese/Mandarin)  

HINDUJA GLOBAL SOLUTIONS

  • Quezon City, Philippines
    86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Libis, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2016-12-14T16:00:00+00:00
Job closed.

Job Description

POSITION RESPONSIBILITIES
• Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
• Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
• Evaluate and analyze account information and recommend tailored solutions to customers.
• Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services.

Minimum Qualifications

EXPERIENCE & QUALIFICATIONS:
- Completed at least 2years in college
- Should be fluent in verbal and written English/Mandarin and Cantonese
- Strong English communication skills both spoken & written (w/ at least neutral accent)
- (Preferably) Basic accounting skills
- (Preferably) Be able to adapt to different Asian accents and familiar with address formats in APAC
- Basic knowledge in business correspondence/email
- Willing to work on shifting schedule
- Amenable to work in Libis, Quezon City

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
0
Office Address
86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Libis, Quezon City, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening

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About HINDUJA GLOBAL SOLUTIONS

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.

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