Customer Service Representative (International Account)


10 openings
Preferred Educational Attainment
Graduated from college
4 months ago
Application deadline
in 7 days
Recruiter responds
70% of the time
Recruiter last seen
5 days ago
Business Process Outsourcing
Employment Type
Full time
17,000.00 - 25,000.00 PHP per month
Office Address
GF HGS Bldg.86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Libis, Quezon City, Philippines
Minimum Qualifications:
Graduated from college

• Completed at least 2 years in college or equivalent Diploma courses
• At least 1 year call center experience gained from any US Voice account with or without CSAT & NPS as part of operational metrics.
• Passion & Drive to provide Excellent Customer Care Service.
• Good interpersonal skills.
• Excellent English communication skills
• Flexible and willing to work on Graveyard Shift
• Amenable to work in Libis Quezon city
• Can start ASAP (Must bring an updated NBI Clearance)

Job Description

• Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
• Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
• Evaluate and analyze account information and recommend tailored solutions to customers.
• Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services.

Perks and Benefits
Time Off
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Life Insurance
  • Medical / Health Insurance
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.

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