Customer Service Representative (International Account)
HINDUJA GLOBAL SOLUTIONS
- Quezon City, PhilippinesGF HGS Bldg.86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Libis, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱17,000.00 - ₱25,000.00 / monthPHP170002500017000MONTH
- Full timeFULL_TIME
Job Description
• Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
• Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
• Evaluate and analyze account information and recommend tailored solutions to customers.
• Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services.
Minimum Qualifications
• Completed at least 2 years in college or equivalent Diploma courses
• At least 1 year call center experience gained from any US Voice account with or without CSAT & NPS as part of operational metrics.
• Passion & Drive to provide Excellent Customer Care Service.
• Good interpersonal skills.
• Excellent English communication skills
• Flexible and willing to work on Graveyard Shift
• Amenable to work in Libis Quezon city
• Can start ASAP (Must bring an updated NBI Clearance)
Perks and Benefits
- Life Insurance
- Medical / Health Insurance
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- GF HGS Bldg.86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Libis, Quezon City, Metro Manila, Philippines
- Industry
- Business Process Outsourcing
- Vacancy
- 10 openings