HINDUJA GLOBAL SOLUTIONS
HINDUJA GLOBAL SOLUTIONS

Customer Service Representative (International Account)  

HINDUJA GLOBAL SOLUTIONS

  • Quezon City, Philippines
    GF HGS Bldg.86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Libis, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ₱17,000.00 - ₱25,000.00 / month
    PHP
    17000
    25000
    17000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2016-10-30T16:00:00+00:00
Job closed.

Job Description

• Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
• Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
• Evaluate and analyze account information and recommend tailored solutions to customers.
• Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services.

Minimum Qualifications

• Completed at least 2 years in college or equivalent Diploma courses
• At least 1 year call center experience gained from any US Voice account with or without CSAT & NPS as part of operational metrics.
• Passion & Drive to provide Excellent Customer Care Service.
• Good interpersonal skills.
• Excellent English communication skills
• Flexible and willing to work on Graveyard Shift
• Amenable to work in Libis Quezon city
• Can start ASAP (Must bring an updated NBI Clearance)

Perks and Benefits

  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
GF HGS Bldg.86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Libis, Quezon City, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
10 openings

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About HINDUJA GLOBAL SOLUTIONS

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.

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