Western Digital Philippines
Western Digital Philippines

HR Specialist | Bilingual Malay  

Western Digital Philippines

 
  • Biñan, Philippines
    109 Technology Ave SEPZ, Biñan, CALABARZON, Philippines
    Biñan
    CALABARZON
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 4 years ago

2020-01-30T16:00:00+00:00
Job closed.

Job Description

DUTIES AND RESPONSIBILITIES:

Inquiry Management

  • Acts as the first point of contact for employees, managers and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions and HR content on online portal.
  • Assumes an end-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self service capabilities
  • Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email, Jabber chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research), utilizing knowledge management tools, educating employees on HR technologies including self-service tools, and determining appropriate course of action or escalation for emerging issues
  • Provide initial contact and support for customers managing sensitive and confidential information related to HR issues
  • Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
  • Communicate effectively (written or verbal) matching customer style, needs, and level of understanding to support optimal employee interaction, including accurate and grammatically correct support through available employee support channels (phone, email, case management)
  • Partner with the entire HR organization by sharing knowledge with peers and cross-functional teams and identifying emerging issues or trends

HR Administration:

  • Accurately and timely processing of employee lifecycle transactions and document management in partnership with managers, Site HR and the Global Service Center with transactions such as new hire onboarding, transfers, compensation changes, exits and ad-hoc transactions
  • Become a subject matter expert and skilled end user for Workday and other HR technologies
  • Monitor and manage transaction workflows for customers in assigned region
  • Collect, review, and approve on boarding documentation as part of recruitment administration or partner with local on-site resource in country to ensure files are maintained as required
  • Respond to all employee verification requests, including mortgage references, employment reference letters, etc.
  • Identify process improvement opportunities focused on enhancing HR Central and HR Support services and improving the effectiveness and efficiency of the Region or Country Service Center, as well as sharing best practices with HR operations teams in other Service Center as appropriate
  • Ensure all HR processes, standards and protocols are followed, including those focused on data quality controls
  • Role may expand to include responsibilities for administration of additional HR processes

Minimum Qualifications

REQUIRED:

  • Educational background - College Graduate (preferably Business, Psychology, HRM, IT)
  • Fluent in English and Conversant in Malay
  • Excellent customer service skills
  • Excellent written, oral, and interpersonal communication skills
  • Strong collaboration and teamwork skills
  • Strong analytical, creative problem solving, and, organizational skills

PREFERRED:

  • 2+ years of HR experience in a generalist or support/coordination role
  • Experience with Workday, Taleo and Service Now is a plus

SKILLS:

  • Comfortable and experienced in processing workflow, transactions and data changes using HR systems and tracking cases in case management tools
  • Ability to promote and implement changes to current practices and processes
  • Ability to handle multiple concurrent tasks and changing priorities
  • Attention to detail and ability to work independently

Perks and Benefits

  • Work from HomeWork from Home
  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Gym MembershipGym Membership
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Stock OptionsStock Options
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Accounts Receivable

Preferred Courses

  • Accountancy
  • Business Administration [Financial Management]

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Human Resources
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
109 Technology Ave SEPZ, Laguna Technopark
Industry
Semiconductors
Vacancy
4 openings
Website
http://careers.westerndigital.com

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About Western Digital Philippines

About Western Digital The future. It’s on you. You & Western Digital. We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can. The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data. But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data. Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

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