Service Desk Engineer
IT Group, Inc.
- Quezon City, Philippines16F Hexagon Corporate Center 1471 Quezon Avenue, West Triangle Quezon City. Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Technical Duties
Service Desk and Support:
- Provide direct first level to second level of support to the clients, customers and employees pertaining to all products and services of ITG
- Assist end-users (clients, customer or employees alike) to diagnose and resolve incidents as well as dealing with application maintenance and request for change
- Problem determination and resolution at level 1
- Renewal of managed support and services
- Receive and log incident reports and service requests
- Provide first to second level of support to end-users from contracted customer
- Reports recurrence of incidents of the same nature
- Tracks follow-ups and service deliveries of logged requests
- Configuration and maintenance of service desk system
- Performs configuration of supported devices and systems
- Performs service delivery of service requests
- Configuration change control liaison
- Provide access management
- Request status reporting and updates
Minimum Qualifications
EDUCATION REQUIRED:
- Graduate of any 4-year course or college degree, preferably BSIT, BS Computer Science, BS Computer Engineering or any IT-related courses
EXPERIENCE REQUIRED:
- Must have at least one (1) year experience; fresh graduates with above scholastic records maybe considered
- Must have experience in technical support
- Must have good understanding of the business requirements
COMPETENCY REQUIRED:
- Knowledge of CRM tools and other productivity tools, strong people skills, computer literate, good communication skills and excellent customer service.
Perks and Benefits
- Paid Vacation Leave
- Paid Holidays
- Paid Sick Leave
- Maternity & Paternity Leave
- Life Insurance
- Medical / Health Insurance
- Transportation Allowances
- Company Car
- Performance Bonus
Required Skills
- CRM Software
Preferred Courses
- Information Technology
- Computer Science
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 16F Hexagon Corporate Center 1471 Quezon Avenue, West Triangle Quezon City. Philippines
- Vacancy
- 1 opening
- Website
- https://www.itgroupinc.asia
About IT Group, Inc.
IT Group, Inc. is an IT Solutions Company in Philippines, Indonesia, & Singapore.
WHO WE ARE
IT Group Inc. (ITG) is an IT Solutions Provider of choice for forward-thinking solutions, delivered by its team of technology consultants and trusted commercial advisors.
WHAT WE DO
We help companies improve their business operations by providing cost-effective solutions from basic IT Management, all the way to Next Generation software applications.
OUR REPUTATION
With 15 years of experience, we have been serving the enterprise market in various industries across Southeast Asia to help them make intelligent and effective business decisions.
OUR MISSION AND CORE VALUES
We highly value customer experience. With passion for excellence, we will excite our market with innovative products and services to achieve total satisfaction and quality of life our stakeholders deserve.