IT Group, Inc.
IT Group, Inc.

Service Desk Engineer  

IT Group, Inc.

  • Quezon City, Philippines
    16F Hexagon Corporate Center 1471 Quezon Avenue, West Triangle Quezon City. Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-06-14T16:00:00+00:00
Job closed.

Job Description

Technical Duties

Service Desk and Support:

  • Provide direct first level to second level of support to the clients, customers and employees pertaining to all products and services of ITG
  • Assist end-users (clients, customer or employees alike) to diagnose and resolve incidents as well as dealing with application maintenance and request for change
  • Problem determination and resolution at level 1
  • Renewal of managed support and services
  • Receive and log incident reports and service requests
  • Provide first to second level of support to end-users from contracted customer
  • Reports recurrence of incidents of the same nature
  • Tracks follow-ups and service deliveries of logged requests
  • Configuration and maintenance of service desk system
  • Performs configuration of supported devices and systems
  • Performs service delivery of service requests
  • Configuration change control liaison
  • Provide access management
  • Request status reporting and updates

Minimum Qualifications

EDUCATION REQUIRED:

  • Graduate of any 4-year course or college degree, preferably BSIT, BS Computer Science, BS Computer Engineering or any IT-related courses

EXPERIENCE REQUIRED:

  • Must have at least one (1) year experience; fresh graduates with above scholastic records maybe considered
  • Must have experience in technical support
  • Must have good understanding of the business requirements

COMPETENCY REQUIRED:

  • Knowledge of CRM tools and other productivity tools, strong people skills, computer literate, good communication skills and excellent customer service.

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid HolidaysPaid Holidays
  • Paid Sick LeavePaid Sick Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Transportation AllowancesTransportation Allowances
  • Company CarCompany Car
  • Performance BonusPerformance Bonus

Required Skills

  • CRM Software

Preferred Courses

  • Information Technology
  • Computer Science

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
16F Hexagon Corporate Center 1471 Quezon Avenue, West Triangle Quezon City. Philippines
Vacancy
1 opening
Website
https://www.itgroupinc.asia

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About IT Group, Inc.

IT Group, Inc. is an IT Solutions Company in Philippines, Indonesia, & Singapore. WHO WE ARE IT Group Inc. (ITG) is an IT Solutions Provider of choice for forward-thinking solutions, delivered by its team of technology consultants and trusted commercial advisors. WHAT WE DO We help companies improve their business operations by providing cost-effective solutions from basic IT Management, all the way to Next Generation software applications. OUR REPUTATION With 15 years of experience, we have been serving the enterprise market in various industries across Southeast Asia to help them make intelligent and effective business decisions. OUR MISSION AND CORE VALUES We highly value customer experience. With passion for excellence, we will excite our market with innovative products and services to achieve total satisfaction and quality of life our stakeholders deserve.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: