Operations Manager for Planet Grapes  

The Operations Manager is in charge of the stores’ day-to-day business operations and ensures that they operate efficiently and profitably while maintaining the brand reputation and ethos. The OM coordinates a variety of activities, whatever the size or type of the store/outlet and is responsible for the business performance of all stores, as well as maintaining high standards of food, service, and health and safety.

The OM is expected to handle a business that is fast-paced, highly demanding and very rewarding.

The Operations Manager is in charge of the stores’ day-to-day business operations and ensures that they operate efficiently and profitably while maintaining the brand reputation and ethos. The OM coordinates a variety of activities, whatever the size or type of the store/outlet and is responsible for the business performance of all stores, as well as maintaining high standards of food, service, and health and safety.

The OM is expected to handle a business that is fast-paced, highly demanding and very rewarding.

Business Activities:

• Taking responsibility for the business performance of the stores.
• Analysing and planning the stores sales levels and profitability.
• Organising marketing activities, such as promotional events and theme activities.
• Preparing weekly reports including staff control, food control and sales.
• Creating and executing plans for store/area sales, profit and staff development.
• Setting budgets and/or agreeing on them with senior management.

• Planning and coordinating menus.
• Thinking, innovating and making improvements to the running of the business.

Front-of-house:

• Coordinating the entire operation of the stores including scheduled shifts.
• Managing staff and providing them with feedback.
• Handling customer enquiries, feedback and complaints.
• Ensuring that all employees adhere to the company's discipline & image standards.
• Meeting and greeting customers and organising table reservations.
• Advising customers on menu and wine choice.
• Training and motivating staff.
• Organising and supervising the shifts of kitchen, waiting and cleaning staff.

Housekeeping:

• Checking and managing stock levels and ordering inventory and supplies.
• Maintaining high standards of quality control, hygiene, and compliance with licensing, health and safety legislation and guidelines.
• Preparing cash drawers and providing petty cash as required.
• Helping in any area of the store operations when circumstances dictate.

• Non-smoker
• Graduate of any 4-year Hospitality or Management course
• Has more than 5 years of experience in managing food & beverage establishments
• Excellent commercial and business experience
• Exceptional communication and people skills at all levels
• Confident, driven and a dynamic leader
• Professional & emotionally stable; can remain cool even when under-pressure.
• IT savvy and comfortable with new technologies
• Passion for business, people and wine,
• A team player with a sense of humour.