Customer Relationship Manager
Healthy Options, Corp.
- Quezon, PhilippinesCalle Industria , Quezon, Metro Manila, PhilippinesQuezonMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Healthy Options is looking for a Customer Relationship Manager who will be part of our Sales and Marketing Team. She will create and implement a unique Customer Service Strategy, in line with overall business goals.
- Steward of the brand that supports the brand vision at all times
- Sets a clear customer service mission and deploys strategies focused towards that mission that aim to build customer lifetime value and customer loyalty.
- Improves customer service experience, creates engaged customers, and facilitates organic growth per customer segment.
- Maintains customer satisfaction levels by providing problem-solving resources and interacting with customers across all communications touchpoints, ensuring that problems are addressed quickly and efficiently.
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.
- Meets customer service financial objectives by forecasting requirements; preparing an annual customer budget; scheduling expenditures; analysing variances; and initiating corrective actions.
- Maximizes customer operational performance by providing customer help desk resources and technical advice; resolving problems; disseminating advisories and warnings.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; proposing actionable recommendations; implementing changes.
- Manages and oversees all aspects of the membership program, including the Membership Mobile App.
Minimum Qualifications
- NON-SMOKER
- Bachelor’s Degree from a reputable university
- At least 2 to 4 years’ experience in related field
- Experience in market research or loyalty programs is a plus
- Proficient in basic business software applications
- Must be willing to work in Libis, QC.
- Passion – Strong interest and desire to build the brand and the business. Embodies the brand, advocating healthy and sustainable living.
- Grace Under Pressure – Ability to maintain poise and professionalism when dealing with customers and when subject to extreme pressure situations.
- Problem Solver – Willingness to find solutions to customers’ problems. Able to think of quick ways to solve a dilemma with minor supervision.
- Analytical and Detail-Oriented – Able to analyse and interpret data and research findings. Innately curious and highly interested in learning and influencing customer behaviour.
- Time and Task Management – Able to manage multiple tasks and ensure that deadlines are met.
- Good communications and people skills – Ability to communicate in a very professional and succinct manner. Able to build rapport and relate well to people.
Perks and Benefits
- Paid Holidays
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Medical, Prescription, Dental, or Vision Plans
Other
- Monthly Product Allowance
- Daily Meal Allowances
- Perfect Employee Reward - Attendance incentive
- Performance Bonus - depending on brand performance
- Company discounts
Required Skills
- Business Correspondence
- Relationship Management
- Digital Marketing
- Marketing Communications
- Market Research
- Customer Research
- Public Relations (PR)
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Calle Industria
About Healthy Options, Corp.
Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.
Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.
We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!