Healthy Options, Corp.
Healthy Options, Corp.

Service Desk Associate | Onsite  

Healthy Options, Corp.

  • Quezon City, Philippines
    2 Floor, 2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • PHP 18,000.00 - PHP 21,000.00 / month
  • Full timeFULL_TIME

Posted 2 days ago and deadline of application is on 13 Mar

Recruiter was hiring 19 hours ago


Job Description

The Service Desk Associate manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units.

The Service Desk Associate are shared between the Business Systems and the Technical services group and will be reporting to both team managers.

Essential Duties & Responsibilities

User support

  • Provides continuous first-line support to users of computer applications.
  • Escalates the issues to the corresponding Bus. Systems Analyst and Technical Team or further checking as needed
  • Coordinates other technical issues directly with service providers for second-line support.
  • Monitors scheduled jobs and system and site availability
  • Manages the manual/automated ticketing system and ensures that all concerns are addressed/answered based on the defined response times

Minimum Qualifications

  • Bachelor’s Degree in any IT related course, i.e., Engineering, Computer Science, IT
  • Basic knowledge in most common hardware and software systems used in the IT industry
  • Has an Analytical and thorough knowledge on network administration and troubleshooting
  • Flexible, with good communication skills, passionate for work, team player

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis
2 openings

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About Healthy Options, Corp.

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines, specializing in premium and natural food and health products. Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers. We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

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