Customer Relationship Associate
Healthy Options, Corp.
- Quezon City, Philippines2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
The Customer Relationship Associate meets customers’ needs and wants by addressing problems and delivering value, supporting the overall Customer Service Strategy of the business.
- Steward of the brand that supports the brand vision at all times
- Interacts directly with customers across all communications touchpoints (email, SMS, phone calls, etc.), ensuring that customer problems are addressed quickly and efficiently
- Liaises with internal and external parties with regard to customer-related concerns
- Helps to manage and improve on the membership program
- Ensures that all requirements in relation to the membership program are completed
- Helps to maintain and manage the Membership Mobile App
- Analyses customer data to propose actionable recommendations that aim to build customer lifetime value and customer loyalty
- Manages customer database and ensures data accuracy and integrity
- Conducts customer research, surveys, and other relevant studies
- Executes targeted customer marketing campaigns such as automated e-mailers, mailing insets, SMS communications, push notifications, among others
Why Join Us?
- Be part of Asia’s largest all-natural product retailer for 24 years!
- Enjoy our beautiful and employee –friendly stores/office, with cute office pets in our HQ.
- Experience on-the-job skill development and mentoring program.
- Learn from our in-house and external trainings.
- Grow and challenge yourself to join our leadership development program.
- Work in a Company that values an entrepreneurial mindset on the job.
- Feel secure in our above industry compensation package.
- Join an organization that has a high retention rate, where people love where they work.
Minimum Qualifications
- Bachelor’s Degree from a reputable university
- At least 1 to 2 years’ experience in related field
- Experience in market research or loyalty programs is a plus
- Proficient in basic business software applications
- Passion – Strong interest and desire to build the brand and the business. Embodies the brand, advocating healthy and sustainable living.
- Grace Under Pressure – Ability to maintain poise and professionalism when dealing with customers and when subject to extreme pressure situations.
- Problem Solver – Willingness to find solutions to customers’ problems. Able to think of quick ways to solve a dilemma with minor supervision.
- Analytical and Detail-Oriented – Able to analyse and interpret data and research findings. Innately curious and highly interested in learning and influencing customer behaviour.
- Time and Task Management – Able to manage multiple tasks and ensure that deadlines are met.
- Good communications and people skills – Ability to communicate in a very professional and succinct manner. Able to build rapport and relate well to people.
Perks and Benefits
- Free Lunch or Snacks
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Other
We pride in providing competitive compensation packages to our employees:
- Monthly Perfect Employee Reward - monetary benefit
- Monthly Product Allowance
- Employee Discount
- Interest-free Company Loans
- HMO Coverage (Medical Plan)
- Life Insurance
We also provide the necessary trainings and career guidance to our employees to make sure that they are able to achieve Career Growth, & Continuous learning and development.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis
About Healthy Options, Corp.
Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.
Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.
We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!