Customer Relationship Associate  

The Customer Relationship Associate meets customers’ needs and wants by addressing problems and delivering value, supporting the overall Customer Service Strategy of the business.

• Steward of the brand that supports the brand vision at all times
• Interacts directly with customers across all communications touchpoints (email, SMS, phone calls, etc.), ensuring that customer problems are addressed quickly and efficiently
• Liaises with internal and external parties with regard to customer-related concerns
• Helps to manage and improve on the membership program
• Ensures that all requirements in relation to the membership program are completed
• Helps to maintain and manage the Membership Mobile App
• Analyses customer data to propose actionable recommendations that aim to build customer lifetime value and customer loyalty
• Manages customer database and ensures data accuracy and integrity
• Conducts customer research, surveys, and other relevant studies
• Executes targeted customer marketing campaigns such as automated e-mailers, mailing insets, SMS communications, push notifications, among others

Why Join Us?

• Be part of Asia’s largest all-natural product retailer for 24 years!
• Enjoy our beautiful and employee –friendly stores/office, with cute office pets in our HQ.
• Experience on-the-job skill development and mentoring program.
• Learn from our in-house and external trainings.
• Grow and challenge yourself to join our leadership development program.
• Work in a Company that values an entrepreneurial mindset on the job.
• Feel secure in our above industry compensation package.
• Join an organization that has a high retention rate, where people love where they work.

• Bachelor’s Degree from a reputable university
• At least 1 to 2 years’ experience in related field
• Experience in market research or loyalty programs is a plus
• Proficient in basic business software applications
• Passion – Strong interest and desire to build the brand and the business. Embodies the brand, advocating healthy and sustainable living.
• Grace Under Pressure – Ability to maintain poise and professionalism when dealing with customers and when subject to extreme pressure situations.
• Problem Solver – Willingness to find solutions to customers’ problems. Able to think of quick ways to solve a dilemma with minor supervision.
• Analytical and Detail-Oriented – Able to analyse and interpret data and research findings. Innately curious and highly interested in learning and influencing customer behaviour.
• Time and Task Management – Able to manage multiple tasks and ensure that deadlines are met.
• Good communications and people skills – Ability to communicate in a very professional and succinct manner. Able to build rapport and relate well to people.