Sales Support Analyst | APAC & AMERS  

In supporting the Sales & Service Teams, the Sales Support Analyst should:

• Be responsible for all necessary and common activities concerning creating and approving accounts, assisting with opportunities, approvals, contracts, contract negotiations, and accurately entering information into systems in a timely manner;
• Provide expertise and understand cause and effect of actions and system limitations to meet client expectations;
• Partner with Account Management Team on specific client cases to understand client asset portfolio and billing;
• Be a Subject Matter Expert for junior team members and other teams supported;
• Be a project point person, working closely with managers;
• Conduct system testing and provide feedback to system and process stakeholders.

In managing and administering the Order-to-Bill process, the Sales Support Analyst should:

• Be accountable for adhering to SOX compliance, Business Controls, and SLAs;
• Be responsible for ensuring that approvals are in place;
• Confirm all documentation is in order before sending for countersignature;
• Obtain information required to process orders;
• Initiate order fulfillment and monitor billing to ensure information is correct;
• Manage cancellation notices and input them into the system.

In owning Billing Query resolutions, the Sales Support Analyst should:

• Be resourceful when undertaking research and take the necessary corrective actions according to the applicable guidelines, and process credits/rebills where required;
• Coordinate with other internal teams where needed, and updates requestor on process of queries;
• Field client billing queries, coordinate resolution with stakeholders, provide clients with regular updates until resolution is met.

• Bachelor's degree in Business, or other relevant courses;
• At least two (2) years of experience in order management, sales support/administration, or customer service role;
• Knowledge of CRM, PeopleSoft, or any other management solutions system;
• Experience working directly with clients, multiple internal groups, and technical teams to see a task or project through to completion;
• Understanding of the business landscape;
• Is quality driven, detail-oriented, a proficient multitasker, and consistently meets deadlines;
• Has proactive approach to learning and development;
• Proficient in MS Office Suite and other online systems;
• Excellent communication and interpersonal skills;
• Fluency in English (verbal and written).

This is a permanent full-time position based in Bonifacio Global City, Taguig