Quality Director (BPO)
Head Hunters Asia Pacific (Inc)
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2017-12-04T16:00:00+00:00Job closed.
Job Description
- Outline the quality framework for all programs
- Agree to the framework with all stakeholders and clients
- Staff the quality team with management and frontline resources
- Establish quality policies and procedures based on client’s requirements and standards
- Provide meaningful reports to operations to steer improvement of performance metrics
- Drive consistent improvement through consistent monitoring of the feedback loop
- Drive the Quality team to deliver against Quality SLAs
- Continuously works toward alignment of the Transaction Monitoring forms to help achieve CSAT goals, compliance requirements and complaint reduction
- Report out periodically to clients on the Quality performance of the program and the tactical plans to sustain or improve performance
- Share the Quality framework with existing business partners and with prospects
Minimum Qualifications
- Candidate must possess at least a Bachelor's/College Degree, any field.
- At least 5 to 8 year(s) of working experience in the related field is required for this position.
- Last company should be a BPO company.
- Excellent Communication skills
- Experts or Heads specializing in Continuous Improvement, Process Excellence and/or Quality
- Six Sigma Black Belt or Master Black Belt Only
- Can start ASAP
- Flexible and willing to do shift schedules
Jobs Summary
- Job Level
- Director / Executive
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Ortigas Center, Pasig, Metro Manila, Philippines
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About Head Hunters Asia Pacific (Inc)
Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities.
Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions.
This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.