Call Center Trainer
Head Hunters Asia Pacific (Inc)
- Taguig, PhilippinesMcKinley Hill Dr, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱25,000.00 / monthPHP180002500018000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Monitor calls on the operations floor and provide coaching and feedback to customer service executives on the floor so as to improve their communications skills
- Conduct voice coaching activities on the operations floor to maximize the effectiveness of CORE Training through call monitoring, providing feedback and conduct coaching sessions
- Conduct limited training delivery in a classroom to reinforce CORE training sessions
- Liaise with the senior management on the operations floor for training sessions
Minimum Qualifications
- Minimum of 1 year work experience as an Operations' Communication or Quality Coach.
- Above average English language communication skills
- Strong analytical and planning skills.
- Good communication and presentation skills.
- Excellent problem-solving skills.
- Must be flexible with changes.
- Willing to work in shift schedules.
- Can start ASAP.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- McKinley Hill Dr, Taguig, Metro Manila, Philippines
About Head Hunters Asia Pacific (Inc)
Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities.
Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions.
This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.