Head Hunters Asia Pacific (Inc)
Head Hunters Asia Pacific (Inc)

Technical Helpdesk Operations Manager  

Head Hunters Asia Pacific (Inc)

  • Muntinlupa, Philippines
    Alabang, Muntinlupa, Metro Manila, Philippines
    Muntinlupa
    Metro Manila
    Philippines
    Philippines
  • PHP 60,000.00 - PHP 80,000.00 / month
    PHP
    60000
    80000
    60000
    MONTH
  • Full timeFULL_TIME

Expired 5 years ago

2017-09-01T16:00:00+00:00
Job closed.

Job Description

  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit, train and support help desk representatives and technicians
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team’s productivity
  • Provide customer feedback to the appropriate internal teams, like product developers

Minimum Qualifications

  • Atleast 8 years working experience
  • Atleast 3 years working in a managerial level
  • Must have experience working in a Technical Helpdesk account supporting Globally
  • Must have experience working in a BPO company
  • Must be ITIL certified
  • Willing to work in Alabang and on a night shift

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Medical / Health InsuranceMedical / Health Insurance

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Alabang, Muntinlupa, Metro Manila, Philippines
Industry
Human Resources
Vacancy
1 opening
Website
http://www.head-hunters.asia

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About Head Hunters Asia Pacific (Inc)

Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities. Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions. This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.

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