Workforce Analyst
Head Hunters Asia Pacific Inc
- Taguig, PhilippinesMcKinley Rd, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱30,000.00 / monthPHP250003000025000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-09-18T16:00:00+00:00Job closed.
Job Description
- Create standard reports that show performance of the Process/Center to be prepared on a regular basis (daily, weekly, monthly) collected from different sources (CMS, intranet, client’s data, etc.)
- Maintain a database in which the following information will be stored and readily available if needed
- Center/Process/Agent performance data
- Addition and attrition data
- Provide statistical information whenever needed
- Ensure that all process activities of operations adhere to COPC Norms
- Recommend solutions for process improvement and promote automation awareness by reducing (if not eliminating) manual tasks
- Liaise with other teams/departments to understand Processes/Business reporting needs
- Operations schedule
Minimum Qualifications
- At least a high school graduate
- At least 6 months’ worth of experience as a BPO Workforce Reports Analyst is required
- Well-versed in creating and translating raw data into useful/informative reports
- With high level of expertise in using MS Office (especially MS Excel and PowerPoint)
- Required skill(s): data analysis, real time management, scheduling, system and network administration, Generating Data, MS Office.
- Applicants must be willing to work in McKinley Hill.
- Flexible and willing to work in shift schedules
- Can start ASAP
Required Skills
- Network Administration
- Data Analysis
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- McKinley Rd, Taguig, Metro Manila, Philippines
- Vacancy
- 3 openings
- Website
- www.head-hunters.asia
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About Head Hunters Asia Pacific Inc
Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities.
Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions.
This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.