Hashtag Interactive
Hashtag Interactive

Social Media Executive  

Hashtag Interactive

  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Posted 22 days ago and deadline of application is on 30 Jan

Recruiter was hiring a day ago


Job Description

One of Hashtag Interactive's services include our Social Media & Community Management that caters to different client accounts. The team is primarily responsible for monitoring the social media pages we manage and coordinating with client support teams to help customers with their concerns. This includes ensuring that all posts follow necessary brand guidelines and go out as scheduled on the right platforms and in the right formats.

This is a predominantly work-from-home role with the potential for limited hybrid work starting mid-2023.


  • Social Media Monitoring. Community Management of our interactions - this includes accounts for both internal and external clients. Review user-generated comments and posts in a quick and timely manner. Escalate User Generated Content, where appropriate, to internal and client stakeholders. Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience. Implement crisis management process alongside Accounts team members when necessary.
  • Trend spotting. Actively stay up on social trends and best practices and bring that expertise to the rest of the company - this includes following competitors and other target companies
  • Collaboration. Relay community feedback, competitor activity, and real-time marketing activities to relevant internal stakeholders
  • Reporting and Analysis. Summarise insights and conversations to create actionable, client-facing reports that lead to optimisation. Develop new reports to help address client concerns and help innovate processes.
  • Research, studying and improving. Keep up to date with digital and social trends and share these insights with both our clients and internal teams. Committed to constantly improving our work, how we work and our knowledge base.

Minimum Qualifications

  • Bachelor’s degree in Communications Marketing, Advertising or equivalent experience - social media certifications and/or coursework a plus
  • At least one year of professional social media experience preferred
  • Top-notch communication skills, especially in writing and editing
  • Exceptional collaboration, teamwork and interpersonal skills. Experience working with an overseas (Singaporean) team is a plus
  • Detail-oriented with superior organizational skills. Able to navigate between multiple projects, meet deadlines, and process ad hoc requests.
  • Experience using/interpretating Social Media analytics dashboards and reports creation
  • Experience with Social Listening Tools and other Social Media-related tools is a plus

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Digital Marketing
  • Attention to Detail
  • Marketing Communications
  • Customer Service
  • Writing
  • Problem Solving
  • Social Media Management

Preferred Courses

  • Communication
  • Marketing and Diploma in Marketing
  • Marketing Communications

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Level 10, Fort Legend Tower, 3rd Ave and 31 st Street, Bonifacio Global City, Taguig, Metro Manila, Philippines
Marketing / Advertising / Sales
2 openings

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Hashtag Interactive

We are HASHTAG INTERACTIVE, a digital marketing consultancy with offices in Singapore and Manila that is optimised for a digital-centric world. We offer an integrated suite of solutions - from strategy and planning consultation to social media and interactive executions. Our clients span across different categories: automotive, wearable technology, nutrition, event management, food & beverage, tourism, and more. We work collaboratively with our partners and clients to move brands and businesses forward. We're not your typical digital agency. We speak MARKETING. We live DIGITAL. We breathe CONVERSATIONS. And we absolutely LOVE what we do. WE ARE #CONTENT OBSESSED. We create content that ENGAGES: If it doesn't get people to like, comment, share, meme, mention, tag, retweet, regram, buy or post, then it ain't worth our time. We come up with #KICKASS STRATEGIES. We analyse needs, wants and goals, then work towards strategically creating plans & campaigns that give produce REAL results. WHY JOIN US? Our values are centred on nurturing your creative mind by giving you the tools to help you see your ideas and innovations come to life. This is your chance to collaborate with a team consisting of some of the best digital masterminds in a dynamic, supportive environment. We don't just live up to the hype - WE MAKE HYPE HAPPEN.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: