Harte Hanks
Harte Hanks

Call Center Agent | Technical Support Representative (TSR)  

Harte Hanks

 
  • Pasay, Philippines
    Pasay, Metro Manila, Philippines
    Pasay
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-02-19T16:00:00+00:00
Job closed.

Job Description

This position is responsible for answering all incoming calls and initial troubleshooting on all products. Training will be provided so as to ensure quality and relevant customer interaction. Below are the specific functions of the job:

  • Offer Operational Assistance for Consumer Electronics Products
  • Refer Authorized Service Centers, Dealers and Parts Distributors
  • Provide Product Information Troubleshoot Problems (especially for Laptop/Printer and Tab)
  • Provide Missing Accessories
  • Replace Defective Accessories Under Warranty
  • Extend Manufacturer's Warranty Issue Documents (Proof Of Purchase / Warranty Extensions)
  • Act as Liaison Between Customer and Authorized Service Center Or Regional Service Engineer
  • Product Exchanges Under Certain Circumstances
  • Responsible for answering all incoming calls and initial troubleshooting on all products: product training will be provided to cover simple troubleshooting and policies in all product categories (especially for Laptop/Printer and Tab)
  • Will have the resources (access and use of knowledge base) and expertise to respond to queries in all product areas in depth
  • Responsible for opening and closing SAP Transactions, or assign Transactions to Tier 2 when necessary - Leave the transaction pending with your BP as the employee responsible
  • Accurately document problem description and details in SAP Transaction clearly and with the essential facts necessary to understand and resolve the issue
  • Resolve or escalate end user problems: Tier 1 takes the call, logs the appropriate information and attempts to resolve the call - If Tier 1 is unable to resolve a problem, a complete
  • Transaction is saved pending and the problem is escalated by transferring and/or assigning to Tier 2

Minimum Qualifications

  • Completed at least 2 years of college, NC-11 TESDA Certificate Course, K-12 program;
  • Strong analytical skills;
  • Amenable to work on shifting schedule and graveyard shift.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Pasay, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
40 openings
Website
http://www.hartehanks.com/

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About Harte Hanks

Brand engagement is all well and good, but unless it moves a customer to act, it’s worthless. To do this, to go beyond engagement, we can’t simply be a company of the best, brightest, smartest, most passionate and most creative. We hire people who get things done. Then we empower them. To act and to accomplish. To not just think, but execute our one goal, your one goal: To galvanize each aspect of your marketing effort in order to optimize every customer interaction at its single most critical point in time – the moment to click, subscribe, buy, respond or act.

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