Harte Hanks
Harte Hanks

Associate Business Analyst  

Harte Hanks

 
  • Taguig, Philippines
    4th Floor, Market! Market! Mall, Fort Bonifacio, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2016-11-14T16:00:00+00:00
Job closed.

Job Description

  • Have an intimate knowledge of COPC and Six Sigma processes through training or experience.
  • Proactively provide insight, analysis, and recommendations to key stakeholders.
  • Manage projects, tasks, and systems utilizing project management methodology.
  • Articulate system requirements and concepts to both business audiences and highly-technical individuals.
  • Translate requirements into actionable reports.
  • Perform various ad-hoc analyses, including but not limited to, customer satisfaction analysis, tenure and learning curve analysis, quality of service analysis, and contractual KPI driver analysis.
  • Develop repeatable solutions and promote methodology best practices.
  • Maintain existing reports and processes.
  • Access, extract, and manipulate data from disparate data sources.
  • Create, update, and revise dashboards, and other custom reports.
  • Create and update reporting process documentations.
  • Consult with end-users to help define analysis project requirements.
  • Work independently and in conjunction with team members across the organization.
  • Learn new reporting technologies and tools.
  • Adhere to all data security rules and guidelines.
  • Attend and provide proactive input at all relevant meetings with key client stakeholders.
  • Serve as secondary owner to quality-related reports delivered by the BI Team.
  • Closely work with the BI Manager for Quality on analysis projects.

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
4th Floor, Market! Market! Mall, Fort Bonifacio, Taguig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.hartehanks.com/

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About Harte Hanks

Brand engagement is all well and good, but unless it moves a customer to act, it’s worthless. To do this, to go beyond engagement, we can’t simply be a company of the best, brightest, smartest, most passionate and most creative. We hire people who get things done. Then we empower them. To act and to accomplish. To not just think, but execute our one goal, your one goal: To galvanize each aspect of your marketing effort in order to optimize every customer interaction at its single most critical point in time – the moment to click, subscribe, buy, respond or act.

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