Harlan + Holden

  • Pasig, Philippines
    36 Meralco Ave, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 30 Mar
Recruiter was hiring 3 days ago

Job Description

  • Customer Service (5%)
    • Greets all customers in a friendly and professional manner
    • Responds proactively to make the coffee experience positive and prevent customer service situations
    • Attends to minor customer concerns
    • Reports daily Customer feedback (both positive and needs to improve) and traffic count to IS
  • Operations (60%)
    • Preparation
      • a. Operates coffee preparation machines, such as espresso and brewing equipment
      • b. Weighs and grinds coffee beans per standard recipe
      • c. Prepares hot or cold beverages following prescribed recipes and preparation techniques and standards
    • Prepares sandwiches, salad, and miscellaneous food items following prescribed recipes and preparation techniques and standards
    • Serving
      • Serves prepared beverage and food such as sandwich/es and salad per standards.
  • Product (15%)
    • Maintains the highest quality and consistent product standards.
    • Follows all Company drink, food recipes and procedures.
    • Develops an understanding of coffee and the differences in flavor and blends.
  • Facility (in the absence of professional janitor) (5%)
    • Cleans or sanitizes work areas (i.e. bar, dining, storage), utensils (dishwashing), or equipment.
    • Properly washes and dries all kinds of cleaning rags following the sanitation standards
    • Cleans service or seating areas.
    • Check temperatures of chillers, ac, fans or heating equipment to ensure proper functioning.
    • Proper disposal of garbage and drainage
    • Collects water for sanitation and cleaning
    • Reports potential safety hazards to the manager on duty.
    • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; calling for repairs or preventive maintenance services
  • Inventory (refer to Inventory P&G) (5%)
    • Maintains stock level of inventories by conducting daily inventory count
    • Properly organizes different stocks and supplies per usage (i.e. cleaning, perishable, non-perishable products).
    • Follows FIFO method for perishable. Labels date received and expiration on all perishable items
    • Ensures that store stocks are replenished
    • Places orders of low inventory items by informing or submitting request/s to IS
  • Others (5%)
    • Follows P&G on closing and opening procedures, requisition, deployment, and standard operating procedures in the Operations Manual
    • Performs other tasks that may be assigned from time to time
  • Core Values (5%)
    • Applies core values in daily decisions / transactions

Minimum Qualifications

  • A graduate of HRM, Food Service Management, HRS and any related course
  • At least 1-year experience as Barista
  • Experience in F&B an advantage


  • Coffee Making
  • Memory
  • Accuracy
  • Customer Service
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Job Type: Full-time

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Hospitality and Tourism
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
36 Meralco Ave, Pasig, Metro Manila, Philippines
Retail Industry
5 openings

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Harlan + Holden

People who applied to this job also applied to