IT Service Desk Senior Consultant
Höegh Autoliners Regional Operating Headquarter
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
IT SERVICE DESK SENIOR CONSULTANT
Mandate:
- Responsible for IT Service Desk Team skill and competency development
- Responsible for continuous IT Service Desk Quality Improvements
- Responsible for daily team management and day to day IT Service Dest operations
Main responsibilities:
- Support IT Service Desk Manager with IT Service Desk team management
- Develop the scope and quality of IT Service Desk Operations
- Develop the IT service desk team competency
- Ensure continuous IT service desk quality improvement
- Log and analyse IT service desk statistics and KPI’s
- Recommend IT service improvements
Minimum Qualifications
Key Qualifications:
- Degree in Computer Science studies and/or vast experience within the field of IT Service Management
- Proficiency in using support software tools is desired
- Excellent Communication skills in an international environment
- Must have at least 5 years or more related work experience
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Transportation Allowances
- Free Lunch or Snacks
Preferred Courses
- Computer Engineering
- Information Technology
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Makati, Metro Manila, Philippines
About Höegh Autoliners Regional Operating Headquarter
Höegh Autoliners Company Profile Höegh Autoliners is a leading global provider of transportation and logistics services within the Roll-on Roll-off (Ro/Ro) segment. Our fleet of Pure Car and Truck Carriers (PCTCs) sailing in global trade systems combined with our local presence enable us to cater for the specific needs of each customer.
What we do We offer our customers safe and secure deep sea transportation of Ro/Ro cargo such as cars, high and heavy machinery and breakbulk. Each year, we transport around two million car equivalent units (ceu) as well as other rolling and static cargo. We have experience with a wide variety of cargo and will do our utmost to ensure that you receive the service you and your cargo require. We also offer logistics services mostly through joint ventures where we have invested in terminals and short sea as well as land-based logistics solutions. This cooperation between companies in the supply chain provides our customers with efficient and flexible cargo handling.
Ownership Höegh Autoliners Holdings AS is a Norwegian company owned by two shareholders: Leif Höegh & Co. Holdings AS as majority shareholder (61.25 per cent) and A.P. Moller - Maersk A/S (38.75 per cent).
Organisation Our corporate head office is located in Oslo, Norway but we employ approximately 400 people from 28 nationalities who are working out of 16 offices around the globe. We are organised in four geographical regions, each with its own Regional Head Office. In addition we employ 1200 seafarers, mainly from the Philippines and China, through our ship management company Höegh Technical Management Inc.
Our vessels Höegh Autoliners operates a fleet of owned and long-term charter PCTCs with capacity ranging from 2 300 to 8 500 ceu. Over the last five years our fleet has undergone a renewal, with many old vessels being phased out and new being built or chartered in. Today the average age of our fleet is around 10 years.
The World’s largest PCTC In 2015, we took delivery of two in a series of six Post-Panamax vessels in the New Horizon design. The remaining four will be delivered during 2016. The New Horizon is the world’s largest PCTC with 14 decks, covering an area of 71 400 m² - the same area as 10 soccer fields - and a carrying capacity of 8 500 ceu. With a 375 tonne capacity stern ramp, 22 tonne capacity side ramp, 6.5 meter height on the main deck and five hoistable decks, this new design provides more operational flexibility. Enhanced flexibility, larger capacity and optimised hull and energy efficiency reduce the vessel’s environmental impact and ensure a better service to our customers.