Customer Service Support
Höegh Autoliners Regional Operating Headquarter
- Makati, Philippines7F V Corporate Centre, 125 LP Leviste St., Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Expired 3 years ago
2021-08-05T16:00:00+00:00Job Description
Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.
If that sounds like the type of team you want to join, we can’t wait to meet you!
A Little About Us
Höegh Autoliners is a global leader in Ro/Ro deep sea transportation services. The company owns and operates approx. 45 Pure Car and Truck Carriers (PCTCs) in global trade systems, making around 3 000 port calls yearly. Managed from a worldwide network of around 16 offices, our main customers are major manufacturers of new cars, heavy machinery and other rolling stock. Höegh Autoliners is also a leading carrier of second-hand vehicles.
A Lot About You
You are a self-motivated professional who is passionate about helping the business develop strong relationships with clients and customers. You are structured, well-organised, and very keen to details. You are someone who is proactive when it comes to carrying out tasks, and always ready to deliver output within timeframe. You can both take and give constructive feedback and enjoy active team discussions. You are a master in office applications, and a pro in data entry/keyboard skills. Handling adverse situations excites you, and coordinating with different people across organisation is not new in your vocabulary.
You will work in our office located in Manila, and you will report to the Customer Service Support Team Lead.
Main Responsibilities
- Ensure accurate and complete quality of document data for the performed activities.
- Keep close communication with the customer service team in the sales office.
- Report on customer service targets and procedures and ensure irregularities are observed and acted upon.
- All actives to be executed in a timely manner.
- Report any customer issues
- Report on opportunities for operational efficiencies within organisation, system and process.
- Report and adhere to customer service KPIs.
Minimum Qualifications
Minimum Qualifications
- Minimum of 2 years experience from call centre or customer service environment, preferably within carrier or forwarder
- With experience from a process driven work environment
- Have customer and market orientation, as well as good understanding of business drivers
- With the ability to improve company procedures for managing operations
- Analytical, solution oriented, and work with high level of integrity
- Excellent communication skills in an international environment
- Willing to work on a shifting schedule
Nice To Have
- Knowledge of shipping and various cargo types
Perks and Benefits
Work from Home
Retirement Benefit Plans
Life Insurance
Medical / Health Insurance
Performance Bonus
Paid Holidays
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Supply Chain
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 7F V Corporate Centre, 125 LP Leviste St.
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About Höegh Autoliners Regional Operating Headquarter
Höegh Autoliners Company Profile Höegh Autoliners is a leading global provider of transportation and logistics services within the Roll-on Roll-off (Ro/Ro) segment. Our fleet of Pure Car and Truck Carriers (PCTCs) sailing in global trade systems combined with our local presence enable us to cater for the specific needs of each customer.
What we do We offer our customers safe and secure deep sea transportation of Ro/Ro cargo such as cars, high and heavy machinery and breakbulk. Each year, we transport around two million car equivalent units (ceu) as well as other rolling and static cargo. We have experience with a wide variety of cargo and will do our utmost to ensure that you receive the service you and your cargo require. We also offer logistics services mostly through joint ventures where we have invested in terminals and short sea as well as land-based logistics solutions. This cooperation between companies in the supply chain provides our customers with efficient and flexible cargo handling.
Ownership Höegh Autoliners Holdings AS is a Norwegian company owned by two shareholders: Leif Höegh & Co. Holdings AS as majority shareholder (61.25 per cent) and A.P. Moller - Maersk A/S (38.75 per cent).
Organisation Our corporate head office is located in Oslo, Norway but we employ approximately 400 people from 28 nationalities who are working out of 16 offices around the globe. We are organised in four geographical regions, each with its own Regional Head Office. In addition we employ 1200 seafarers, mainly from the Philippines and China, through our ship management company Höegh Technical Management Inc.
Our vessels Höegh Autoliners operates a fleet of owned and long-term charter PCTCs with capacity ranging from 2 300 to 8 500 ceu. Over the last five years our fleet has undergone a renewal, with many old vessels being phased out and new being built or chartered in. Today the average age of our fleet is around 10 years.
The World’s largest PCTC In 2015, we took delivery of two in a series of six Post-Panamax vessels in the New Horizon design. The remaining four will be delivered during 2016. The New Horizon is the world’s largest PCTC with 14 decks, covering an area of 71 400 m² - the same area as 10 soccer fields - and a carrying capacity of 8 500 ceu. With a 375 tonne capacity stern ramp, 22 tonne capacity side ramp, 6.5 meter height on the main deck and five hoistable decks, this new design provides more operational flexibility. Enhanced flexibility, larger capacity and optimised hull and energy efficiency reduce the vessel’s environmental impact and ensure a better service to our customers.