Cargo Claims Assistant
Höegh Autoliners Regional Operating Headquarter
- Makati, Philippines7F V Corporate Centre, 125 LP Leviste St., Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job Description
Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.
If that sounds like the type of team you want to join, we can’t wait to meet you!
A Little About Us
Höegh Autoliners is a global leader in Ro/Ro deep sea transportation services. The company owns and operates approx. 50 Pure Car and Truck Carriers (PCTCs) in global trade systems, making around 3 000 port calls yearly. Managed from a worldwide network of around 20 offices, our main customers are major manufacturers of new cars, heavy machinery and other rolling stock. Höegh Autoliners is also a leading carrier of second-hand vehicles.
A Lot About You
You are someone who is analytical and able to work in a collaborative and fast-pace environment. As a Cargo Claims Assistant, you are responsible for ensuring timely response to customers and maintain updated records of claims. You are a self-motivated team player with a strong sense of ownership and possess excellent communication skills. You will play an integral part in the day-to-day operations with opportunities to work alongside talented agents and colleagues across organisation.
You will be directly reporting to the Claims Manager, and will be located in Manila.
Responsibilities
- Assist Claims Manager in the declaration of chartered tonnage to insurer.
- Register cargo damage/incidents in the claims system for future reference and assist in the production of statistics.
- Record documentation as required by the claims handlers in the respective folder in the system.
- Assist in the investigation of incidents by obtaining survey reports, contacting other departments, agents, surveyors, and third parties.
- Manage Cargo Claims inbox and ensure that emails are responded to and forwarded to the concerned claims handler.
- Manage and keep claims system updated.
Minimum Qualifications
- Bachelor's Degree of any course.
- Proficient in Microsoft Office applications
- Excellent record-keeping and organizational skills
- Excellent written and oral communication skills in an international environment.
Nice To Have
- Relevant experience in the field of claims within transport
Perks and Benefits
- Work from Home
- Retirement Benefit Plans
- Single Parent Leave
- Life Insurance
- Medical / Health Insurance
- Paid Sick Leave
- Free Lunch or Snacks
- Performance Bonus
- Paid Vacation Leave
- Paid Holidays
- Flexitime
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 7F V Corporate Centre, 125 LP Leviste St.
About Höegh Autoliners Regional Operating Headquarter
Höegh Autoliners Company Profile Höegh Autoliners is a leading global provider of transportation and logistics services within the Roll-on Roll-off (Ro/Ro) segment. Our fleet of Pure Car and Truck Carriers (PCTCs) sailing in global trade systems combined with our local presence enable us to cater for the specific needs of each customer.
What we do We offer our customers safe and secure deep sea transportation of Ro/Ro cargo such as cars, high and heavy machinery and breakbulk. Each year, we transport around two million car equivalent units (ceu) as well as other rolling and static cargo. We have experience with a wide variety of cargo and will do our utmost to ensure that you receive the service you and your cargo require. We also offer logistics services mostly through joint ventures where we have invested in terminals and short sea as well as land-based logistics solutions. This cooperation between companies in the supply chain provides our customers with efficient and flexible cargo handling.
Ownership Höegh Autoliners Holdings AS is a Norwegian company owned by two shareholders: Leif Höegh & Co. Holdings AS as majority shareholder (61.25 per cent) and A.P. Moller - Maersk A/S (38.75 per cent).
Organisation Our corporate head office is located in Oslo, Norway but we employ approximately 400 people from 28 nationalities who are working out of 16 offices around the globe. We are organised in four geographical regions, each with its own Regional Head Office. In addition we employ 1200 seafarers, mainly from the Philippines and China, through our ship management company Höegh Technical Management Inc.
Our vessels Höegh Autoliners operates a fleet of owned and long-term charter PCTCs with capacity ranging from 2 300 to 8 500 ceu. Over the last five years our fleet has undergone a renewal, with many old vessels being phased out and new being built or chartered in. Today the average age of our fleet is around 10 years.
The World’s largest PCTC In 2015, we took delivery of two in a series of six Post-Panamax vessels in the New Horizon design. The remaining four will be delivered during 2016. The New Horizon is the world’s largest PCTC with 14 decks, covering an area of 71 400 m² - the same area as 10 soccer fields - and a carrying capacity of 8 500 ceu. With a 375 tonne capacity stern ramp, 22 tonne capacity side ramp, 6.5 meter height on the main deck and five hoistable decks, this new design provides more operational flexibility. Enhanced flexibility, larger capacity and optimised hull and energy efficiency reduce the vessel’s environmental impact and ensure a better service to our customers.