Compliance and Support Manager
GREAT MAXIMILIAN COMMUNICATIONS INC.
- Pasig, PhilippinesDoña Julia Vargas Ave, San Antonio, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱22,000.00 - ₱30,000.00 / monthPHP220003000022000MONTH
- Full timeFULL_TIME
Expired a year ago
2023-03-02T16:00:00+00:00Job closed.
Job Description
- Held trainings for new hires
- In charge of generating invoices
- Assisting the clients with their financial request
- Updating Player Value for each transactions
- Key person for urgent matters
- Evaluates individual performance reviews and overall team effectiveness with upper management.
- Monitors team performance and provide tools if necessary.
- Manage subordinates schedules weekly.
- Answering Incoming calls
- Responding to emails and tickets
- Manage and resolve client’s complaints
- Setting up an appointment
- Route calls to appropriate resources
- Escalate calls to supervisors
- Updating client’s account information
- Save, sort, and classify client’s documents
- Report for all brands – daily, weekly and monthly
- Managing Status Cash Flow
- Immediate responsible for general task
Minimum Qualifications
- Excellent understanding of technology, software applications and computer systems.
- Advanced customer focus and customer service skills.
- Exceptional training and coaching skills to motivate employees.
- Great verbal and written communication skills.
- Ability to remain calm and in control of a situation.
- Candidate must have a bachelors degree of any course.
- With at least 5-10 years of solid proven work experience as an operational manager or relevant role.
- Ability to work under pressure.
- Willing to work in Ortigas, Pasig City.
- Willing to work on site.
Perks and Benefits
Housing
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Holidays
Paid Vacation Leave
Other
- Paid Training
- Plus Monthly commissions
- Fixed weekends off
- Weekly Payout
Required Skills
- Financial Reporting
- Email Support
- Chat Support
- Technical Skills
- Communication Skills
- Coaching
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Doña Julia Vargas Ave, San Antonio
- Industry
- Business Process Outsourcing
- Vacancy
- 1 opening
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About GREAT MAXIMILIAN COMMUNICATIONS INC.
Great Maximilian Communications Inc. is startup company servicing clients in different parts of the world, GMCI specializes in BPO services, recruitment and consultancy. We deliver a suite of wide-ranging solutions and world-class customer service. Its focus is on the core of its people and provides services that are like no other—an excellent standard of solutions developed for its clients and partners. Its core offering is BPO Services, an outbound call center. It is a type of call center wherein account manager call potential and existing customers to fulfill the set goals of a client. The usual goals that an account manager must meet are making a sale, promoting a product or service, and gathering leads. To measure the success of its account manager in meeting these goals, a BPO company uses Key Performance Indicators (KPIs) such as sales conversion rate, calls per agent, and first call close.
Great Maximilian Communications Inc, believes that the right partnerships enable smart solutions and added values. Therefore, we ensure that we have the industry knowledge, and the competent management to fulfill our clients’ needs and exceed their expectations. We deliver expert solutions to our clients so that they can focus on their main business and benefit from increased efficiencies and improved costs. This continuous success in providing services in different parts of the world inspired the creation of Great Maximilian Communications Inc.