Training Executive
Grab
- Makati, Philippines12th Floor Grab Office Wilcon, IT Hub 2251 Chino Roces Ave, Makati, 2251 Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-04-29T16:00:00+00:00Job closed.
Job Description
- Conducts the full scope of activities required to deliver new hire and on-going training for Customer Experience personnel. On-going training classes include soft skills training, process training, and product training. Audience is comprised of employees and supervisors as needed.
- Ensures all class objectives are achieved and learning curve performance metrics are achieved according to pre-defined plan.
- May design and develop training materials and curriculum. Recommends additional learning materials as appropriate.
- Conducts evaluations and develops new programs to address individual, departmental, or company needs. Researches and develops program content to achieve specific objectives for each program. Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
- Adapts existing programs to suit various audiences.
- Reviews and updates policy and procedure manuals.
- Assesses employee training needs and provides feedback to management.
- Maintains internal department and external class training records.
- Coordinates all assigned projects, ensures projects are completed by target deadlines, and provides project status updates to management.
- May need to work on varied hours based on business needs.
Minimum Qualifications
- At least 2 years of experience in the customer service industry; preferably in a Contact Center
- Strong ability to utilize MS PowerPoint, or similar platforms in creating Instructional Design materials as a learning medium
- Good exposure to database management
- Excellent written and spoken communication skills
- Good command of the English language (If not native speaker)
- High knowledge of the company's products, services, and business operations (If internal applicant)
- Project coordination experience preferred
- Advanced presentation, interpersonal, time management, and organizational skills
- Strong training program design experience
- Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)
- Ability to work both independently and in a team environment
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 12th Floor Grab Office Wilcon, IT Hub 2251 Chino Roces Ave, Makati, 2251 Metro Manila, Philippines
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About Grab
Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.