Account Manager - Central

Grab

  • Makati, Philippines
    ​12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Recruiter was hiring a day ago

Job Description

Account Management Executive will act as client advocate and work with MEX team to ensure that partner needs are understood and satisfied. They may assist with making sales, handling client complaints, collecting, promo, analyzing data, and improving the overall customer experience.

We are searching for candidates who are proactive and passionate about the GrabFood product and serving our clients. Account Management Executive will act as a point of contact for merchant partners of GrabFood. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of our partners. They will also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of partner data and complaints, and identifying industry trends.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. He/she should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Day-to-Day

  • Communicate with partners to understand their needs and explain partnership value.
  • Build relationships with partners based on trust and respect.
  • Collaborate with internal departments to facilitate partner’s fulfillment.
  • Collect and analyze data to learn more about consumer behavior.
  • Keep accurate records pertaining to inventory and account notes.
  • Maintain updated knowledge of company products and services.
  • Resolve complaints and prevent additional issues by improving processes.
  • Identify industry trends.
  • Act as a client advocate with a focus on improving the partner experience.

Minimum Qualifications

  • Bachelor’s degree in sales, communications, or related field.
  • Exceptional verbal and written communication skills.
  • Ability to understand, synthesize, and communicate results/data to partner merchants
  • Adaptability and strong problem-solving skills.
  • Excellent active listening skills.
  • Ability to build rapport and collaborate with others within the company and externally.
  • Understanding consumer behaviors and industry trends.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Administration and Coordination
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
​12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue
Industry
Transportation
Vacancy
1 opening
Website
https://www.grab.com/ph/

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About Grab

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia. Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.
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