Collections Executive

Grab

  • Makati, Philippines
    ​12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 17 Jun
Recruiter was hiring a day ago

Collections Executive

Grab

Job Description

  • Build reliable, trusty and long-term relations with assigned customers
  • Negotiate & motivate customers to carry out their loan’s obligations
  • Provide an up to date information to customers about their current debt and channels of repayment
  • Follow up with customers who did not fulfill their promises to pay
  • Establish repayment schedules based on customers' financial situations
  • Fulfill the KPI’s established by Collection managers
  • Provide high-quality customer service for delinquent clients based on best practices

Minimum Qualifications

  • Problem solving and argumentation ability
  • Excellent communication skills
  • Negotiation skills to persuade customers to repay the debt
  • Able to work under stress
  • Good interpersonal skills
  • Honest, pro-active, customer-oriented and detail-focused
  • Team player
  • Experience in a call center is a plus (collections or customer service)
  • Clear language and understandable talking
  • Able to work with PC
  • Basic English knowledge (to work with the system in English)

Jobs Summary

Job level
Associate / Supervisor
Job category
Accounting and Finance
Educational requirement
Bachelor's degree graduate
Office Address
​12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue
Industry
Transportation
Vacancy
1 opening
Website
https://www.grab.com/ph/

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About Grab

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia. Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.
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