Head of Account Management (Sales Operations), GrabPay


  • Makati, Philippines
    ​12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 25 Mar
Recruiter was hiring a day ago

Head of Account Management (Sales Operations), GrabPay


Job Description

  • Coordinate, manage and ensure all merchants partners are onboarded successfully and timely
  • Point person to manage merchant inquiries
  • Escalate and to provide resolutions to merchant partners’ queries as required
  • Build and maintain excellent post sales partner relationships
  • Manage and resolve conflicts whilst maintaining high merchant satisfaction scores
  • Manage a team of interns/ temps when required
  • Work closely with sales and operations to ensure maximum productivity
  • Offer assistance to internal sales team and channel partners as required
  • Measure and track sales activities and performance
  • Provide support to Head of Merchant Acquisition & Solutions on a day to day basis

Minimum Qualifications

  • Excellent interpersonal and communication skills
  • Recognized Diploma preferably with 6+ years of relevant experience in operations or post-sales environment
  • Meticulous, organized, able to multitask and adapt quickly to all kinds of situations
  • Team player with initiative and a strong sense of accountability towards internal and external stakeholders
  • Self-motivated, highly organized, able to work independently and under pressure
  • Able to work in dynamic and fast paced environment and to meet critical deadlines
  • Able to work well both independently and as part of a team
  • Able to plan and prioritize tasks effectively

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
​12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue
1 opening

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About Grab

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia. Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.