Risk Operations Team Lead


  • Makati, Philippines
    ​12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 8 days ago and deadline of application is on 24 Feb
Recruiter was hiring 4 hours ago

Risk Operations Team Lead


Job Description

  • Set clear team goals
  • Set tasks and deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Discover training needs and provide coaching
  • Recognize high performance and reward accomplishments
  • Ensure service levels target for the team is met.
  • Ensure customer metrics target for the team is met.
  • Coordinate with internal and external customers as necessary
  • Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
  • Assure that the team addresses all relevant issues within our grab standard policy
  • Ensure our team cost to serve is within budget
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
  • Ensure employee engagement scores are met.
  • Provide the team with a vision of the project objectives
  • Motivate and inspire team members
  • Lead by setting a good example (role model)
  • Coach and help develop team members
  • Facilitate problem solving and collaboration
  • Strive for team consensus and win-win agreements
  • Ensure discussions and decisions lead toward closure
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Assure that the team members have the necessary education and training to effectively participate on the team
  • Encourage creativity, risk-taking, and constant improvement
  • Recognize and celebrate team and team member accomplishments and exceptional performance

Minimum Qualifications

  • Degree & some exposure in managing teams.
  • Good PC skills, especially MS Excel
  • Excellent written and verbal communication skills. (English, Tagalog & Bisaya)
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Possibility to work on weekends (flexible schedule)
  • Be detail and quality oriented as well as have strong analytical and problem-solving skills.
  • Possess excellent verbal and written communication skills.
  • Be able to think outside the box and make balanced and unbiased decisions based on all available information.
  • Make balanced and unbiased decisions.
  • Demonstrate a strong customer service orientation as well as conflict management skills and the ability to deliver difficult messages in the best way possible.
  • Ability to demonstrate composure and a high degree of professionalism when in high-pressure situations.

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
​12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue, Makati, Metro Manila, Philippines
1 opening

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About Grab

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia. Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.