Risk Operations Analyst

Grab

  • Makati, Philippines
    ​12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted 8 days ago and deadline of application is on 15 Jan
Recruiter was hiring 4 hours ago

Risk Operations Analyst

Grab

Job Description

An Executive plays an essential part in Grab Financial Risk Operations ongoing development and new processes. An Executive has proficiency in his or her subject; the proficiency that generally comes from experience, ability to learn fast, transfer of knowledge to others, willingness to accept new responsibilities, an eye for detail, multitask and good work ethics.

  • Support our customers' KYC verification by using system and tools to complete end to end process including a video verification;
  • Responding to any KYC profile which requires verification
  • Determine if there are any fraud patterns or OFAC consumer profiles and escalate.
  • Ensure due diligence on consumer profile is complete adhering to SOPs
  • Ensure that work is completed in accordance with established procedures and standards;
  • Acquire and update knowledge on procedures related to relevant processes;
  • Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
  • Support our customers' fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking, and other payments technologies;
  • Liaise with other departments when required;
  • Work on the phone and emails channels
  • Ensure that work is completed in accordance with established procedures and standards;
  • Acquire and update knowledge on procedures related to relevant processes;
  • Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
  • Process work as requested by Team Leader/Manager;
  • Participate in team meetings, activities, promotes team spirit.
  • Show dedication and ownership of clearing the queues - adhere to Service Levels.
  • Proven track record of great customer service
  • Provides coaching, advice, and guidance based on case findings.
  • Participates in meetings and presentations or other designated special projects as assigned by department management.
  • Other duties as assigned by Management or reporting Supervisor.
  • Meet the Service Level (SLA) and NPS target for business
  • Contribut towards cost saving and financial optimization projects.

Minimum Qualifications

  • Tenured minimum 6 months on the floor as BAU employee / Fresh Graduates
  • No disciplinary and tardiness issues.
  • Ability to proficiently use all MS Office products.
  • Ability to deliver training.
  • Excellent written and verbal communication skills. (English, Tagalog & Bisaya)
  • Self-motivated, as well as the ability to work in a team environment.
  • Ability to bring day-to-day experience to the subject matter– both content and its context for the business.
  • Fair knowledge of the content/topical area.
  • Possibility to work on weekends (flexible schedule)
  • Be detailed and quality oriented as well as have strong analytical and problem-solving skills.
  • Possess excellent verbal and written communication skills.
  • Be able to think outside the box and make balanced and unbiased decisions based on all available information.
  • Make balanced and unbiased decisions.
  • Demonstrate a strong customer service orientation as well as conflict management skills and the ability to deliver difficult messages in the best way possible.
  • Ability to demonstrate composure and a high degree of professionalism when in high-pressure situations.

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
​12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue, Makati, Metro Manila, Philippines
Industry
Transportation
Vacancy
3 openings
Website
https://www.grab.com/ph/

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About Grab

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia. Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.