Learning and Development Lead  

As a Learning and Development Lead, you’ll help to build, run, and maintain high quality learning programs and events for the Google Operations Center (GOC) employees including manager & leaders. You’ll act as a central project manager overseeing everything from communications to budget to event management, ensuring that the programs are delivered seamlessly and achieve their learning impact.

Position Responsibilities

• Design and develop the overall L&D strategy for Google Operations Center beyond onboarding
• Conduct training needs analysis in conjunction with relevant HR partners to understand learning needs of the organization
• Engage with relevant partners, stakeholders, and vendors in designing and developing appropriate training programs for the company as best suited to address specific needs
• Design the appropriate delivery strategy in conjunction with a team of L&D specialists
• Ensure the programs are designed for maximum efficiency, effectiveness and user experience - make changes as needed to achieve high levels of each.
• Facilitate specific programs for target audience as required.
• Manage vendor and client relationships including rigorous management of budget and contracts.
• Manage program communications to leaders, HR, program stakeholders, etc.
• Influence and collaborate with the rest of the team (learning designers, program managers) to implement and/or optimize changes to core operations.
• Manage onsite delivery of the programs
• Partner with the relevant teams to ensure the learning management system needs are met as required

Minimum Qualifications

• Strong written and verbal communication skills with a demonstrated ability to communicate complex concepts concisely and clearly.
• Bachelor’s Degree holder from an accredited institution
• 10-12+ years of relevant Learning and Development experience
• Work experience in BPO and/or captive service organizations
• Proven excellence at leading complex operational projects, including understanding project management approaches, tools and phases.

Preferred Qualifications

• Thrives in complexity and ambiguity
• Proactive and deeply collaborative
• Excellent written and verbal communication skills
• High degree of personal and professional credibility, including responsiveness, business focus, integrity, sound judgement, and ability to prioritize effectively across competing demands
• Strong project management capability with a high tolerance for ambiguity.
• High-level of self-initiative, creativity, perseverance, and flexibility.
• Ability to build credibility and relationships quickly across functions.
• Clear understanding of business needs and sensitivity to differences across various groups (functions, regions, etc).
• Highly developed influencing and stakeholder management skills.